VIP Account Manager - Remote Brazil

Job Type Permanent
Reference 34123

A global leader in Gaming Technology is currently looking for a VIP Account Manager that will be responsible for developing and managing their high-value players, aiming at building relationships that will drive loyalty across the company taking them to the next level in the Brazilian market. This is a remote role and you can be based in Sao Paulo or Rio de Janeiro region.

Key Responsibilities:

  • Build strong relationships with key players to ensure highest level of retention through knowledge of customers, player behaviors, interests and dislikes;

  • Responsible for Key Account base growth focusing on new players retention and reactivation.

  • Answer any day-to-day queries, requests and complaints and ensuring they are handled in a timely and professional manner; when necessary be available 24/7 for high-end high-value players;

  • Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations;

  • Responsible to ensure the smooth running and success of the events process;

  • Set up bonuses for high-value players according to company’s guidelines;

  • Liaise with other teams and departments to find solutions.

Ideal Candidate:

  • Good understanding of online Sportsbook and CRM campaign planning.

  • Excellent knowledge of Microsoft Office (especially Excel) & experience with CRM tools;

  • Understanding of CRM campaign planning.

  • Good analytical & reporting skills.

  • Customer-driven; Ability to react quickly to customer feedback and to adapt communication style based on customer needs;

  • Excellent command of English and Spanish.

Nice to have:

  • Bachelor's/Master's studies will be considered as an advantage.

What is there for you?

  • Competitive salary package and bonus scheme.

  • Clear career paths & a developmental 360° feedback framework.

Apply Now