VIP Account Manager

Job Type Permanent
Salary Attractive
Reference 28867

One of the leading Providers and Operators is looking for VIP Account manager to join their team.

The ideal candidate will have experience with online gaming in sales/ VIP/customer support.
You will be the main point of contact to our very important customers, responsible for creating an industry leading VIP experience with their brand. 


More about the position:
-Micromanagement of an assigned portfolio of VIP customers for maintaining ongoing
communication outreach and responsiveness via all communication channels
-Develop a strong understanding of the company’s VIP customer needs & providing excellence in customer service to build long term relationships and maintaining VIP cards.
-Advising and providing feedbacks, cooperating with CRM in order to build
-Working on set targets, objectives and goals while being accountable for VIP Customer satisfaction
-Proactively improve all metrics of the assigned portfolio


Skills, Knowledge, and Attributes:
-Native level English speaker
-Any additional language is an advantage
-1-2 years minimum experience in iGaming Account Management Sport and Casino

How will success be measured in this role
 
-VIP activity rate
-Contact rate  


Your experience
 
-Work experience in a customer service environment, VIP customer is an advantage
-Attentive to detail with a spontaneous relationship building skill
-Commercial acumen, with an analytical approach
-Organised and proactive
-Excellent phone and written communication skills
-Committed to provide an outstanding service to the most valuable customers
-Self-motivated team player with ability to work independently
-Be presentable, willing to travel to attend football events
-Passioned for Sports and knowledge of Casino products
-Highly numerate and analytical

 

If you are interested, please apply directly or on anita.tendere@pentasia.com

Apply Now