UK Account Manager - Land Based Casino - UK

Location United Kingdom
Job Type Permanent
Salary £50,000 to £60,000
Reference 32241

Exciting opportunity to join this innovative, customer-focused brand of omnichannel table games experts. Their team represents world-famous table games and side bets, with 20+ years of iGaming experience, proven-performing technology and solutions, industry-leading service levels, and much more on the horizon. The role is responsible for establishing strong customer relationships with specific corporate and strategic accounts.

Responsibilities:

  • Ability to deliver a client centric ethos in the day-to-day work environment
  • Excellent project management skills, backed up through the liaison with various third-party equipment suppliers, to enable client operational needs and deliver seamlessly integrated new products
  • Regular and ongoing communication / liaison with UK service support providers and internal operations to support client needs
  • Ability to work with clients in optimizing products and pay tables, to maximize revenues and house edges; combined with constant innovation towards delivering new products
  • Carry out regular competitor analysis to retain client business and deliver valuable business intelligence.
  • Own and manage agreements, in relation to expiry and renewals, and ensure client footprints are kept up to date
  • Carry our regular face to face meetings with clients
  • Support Sales Administration and Accounts teams with the collation of billing reports, billing queries, and the payment of invoices
  • Gather market intelligence on UK Gambling Legislation and Casino licensing; reporting all findings that may increase or negatively impact revenues
  • Performs other duties as assigned


Required Knowledge/Skills/Job Qualifications:

  • Must be willing to travel as required
  • Demonstrated ability to interface and build relationships with multiple levels of management
  • Ability to work independently and be self-motivated
  • Positive attitude: ability to listen and ask questions
  • Excellent project management skills
  • Demonstrated ability to provide a high level of customer service
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills with solid presentation skills
  • Strong organizational skills with attention to detail
  • Proactive and works well under pressure in a fast-paced environment
  • Advanced proficiency in Microsoft Office Suite, and familiarity with task management tools, such as NetSuite
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
  • Must demonstrate a good understanding of casino table games
  • Must be flexible if needed for work outside of normal business hours
  • Ability to obtain gaming licenses in all approved gaming jurisdictions

Experience:

  • Previous casino table games experience required
  • Knowledge and understanding of the UK regulatory environment and other legislative requirements preferred
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