Trading Support Operator - Fully Remote

Location
Job Type Permanent
Salary Highly Competitive
Reference 33203

 A market leading B2B supplier to the iGaming industry are looking for a Trading Support Operator to join their Sportsbook team and play a key part in the Trading Support operation, working with the Senior Trading Support Operator to efficiently process all Trading issues, ensuring their internal and external stakeholders receive first-class support.

Responsibilities include:

  • Act as the single point of contact for all issues raised across the Trading floor and wider Sportsbook Business,

  • Daily interaction with the wider Trading and Sportsbook teams to clarify and discuss issues raised to Trading Support

  • Use of workflow software and company processes to ensure all technical issues are assigned to the correct teams and followed through to resolution

  • Use your system knowledge to mitigate and resolve issues that can be managed operationally

  • Log all Trading, feed and technical issues impacting our partners, ensuring accuracy and diligence of data

  • Recognize issue patterns and raise any concerns, possible solutions or prioritization considerations to management

The perfect candidate will:

  • Have experience within a sportsbook, ideally within at Trading support role.

  • Have excellent aptitude to prioritise and delegate in a high-pressure environment.

  • Be comfortable working at a fast pace whilst ensuring diligence in all that you do.

  • Be comfortable communicating effectively to stakeholders of all levels.

If you would like to learn more about this opportunity, reach out at oliver.kerr@pentasia.com.

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