Technical Support Specialist

Location Barcelona
Job Type Permanent
Salary 35-65K € DOE
Reference 33419

My client, an innovative Fintech company offering e-commerce and payments solutions, is looking for L2 & L3 e-commerce Support Specialists to join their Operations team in Barcelona or Montpellier. 
As part of the Operations team, you will ensure a quality setup and a satisfactory customer support experience.

You will be focused on backoffice Technical Setup for e-commerce and retail merchants

  • Merchants, resellers, acquirers, white labels technical setup;
  • POS technical setup, testing and diagnostic;
  • Weekly reporting on merchants onboarding to reseller partners.
  • Troubleshooting technical issues for all current and future payment methods (cards and APMs);
  • Answering technical requests and contributing to improving Customer Support processes and tool(s).

Desired experience 

  • Some PHP and REST APIs knowledge
  • Previous experience in e-commerce support, technical support or similar roles
  • Previous experience or exposure to the Payment industry (fintech, bank, PSP, gateway, acquirer, etc.) is a strong plus
  • Background in SaaS 
  • Problem-solving skills

Benefits 

  • Hybrid work and flexible schedule 
  • Work-life balance and a great working environment 
  • Career development program
  • Health insurance 

If this does sound interesting to you apply and let's have a chat ! 

Apply Now