Technical Support Specialist

Location London, England
Job Type Exclusive
Salary £30,000 - £70.000
Reference 26354

Technical Support Specialist (open banking platform) 

For a FinTech Start-up based in London, we are putting a Technical support team together. They are one of the 50 FinTech companies in Europe and a global leader in open banking platforms. Are you a motivated individual who loves technology? Do you thrive in a fast-paced environment? Love learning new technologies? Getting hands-on experience? Have a great work ethic and people/communication skills? If the answer to the above is yes! Then this opportunity is maybe the right fit for you.

We are looking for a few well-rounded individuals who have solid technical skills as well as great communication skills. The ideal candidate will have a positive attitude and the ability to work with minimal management in a team environment where every member is an important part of our success.

Responsibilities: 

  • Level 2 technical investigations, across multiple systems, with multiple dependents/counterparties, using multiple tools
  • Level 2 Incident management as per standard operations procedures (SOPs)
  • Be part of the team implementing continual improvements to our tools, policies, processes used in frontline support at levels 1-3
  • Interactions with Payment Schemes for planned / unplanned/emergency maintenance and incident reporting  
  • On-call rotation 18:00 – 00:00

Skills / Experience:

  • Familiar with SQL, able to craft queries using SQL
  • Experienced in working with RESTful API’s using tools as Postman, cURL, and Runscope
  • Comfortable searching and analyzing log files to pursue investigations
  • Willing to learn additional tools
  • Understanding the importance of correct procedures when handling personally-identifying information and sensitive payments information

Do you recognize yourself in this vacancy but still want to know more? don’t hesitate to contact me through phone or email!

+34936268138 / robin.disse@head-count.com

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