Strategy & Analytics Manager

Location Malta
Job Type Permanent
Salary Competitive Remuneration Package + Benefits
Reference 29536

Strategy & Analytics Manager

Reporting to the Head of RFP, you will manage the RFP Operations Strategy team and have full oversight of the Risk, Fraud & Payments scope from a technical perspective.


  • Handling and administrating the human resource recruitment for the team, including training
  • Providing regular feedback on team’s performance: Quality Checks & Quarterly/Annual Reviews
  • Managing the homogenous development and upskilling of operational staff to a high level of expertise
  • Being responsible for providing reports upon request from Senior Management
  • Be responsible for keeping Confluence up to date with respect to RFP OPS procedures & projects
  • Be responsible for the daily monitoring of RFP Operations KPIs and alerting/working alongside with the relevant stakeholders to identify the cause of evolutions up & down and find solutions if required.
  • Staying aware of key issues within the department and maintaining a strong knowledge of our back-office tools and their settings, strengths and weaknesses
  • Ensuring adherence with gaming regulations applying to the different brands while working on Risk & Compliance - Fraud & Payments Operations projects
  • Overseeing the smooth and efficient application of the chargeback representment and recovery procedures
  • Ensuring that all chargeback statistics and information are channelled back into the Risk & Compliance - Fraud & Payments Operations Teams on a regular basis to make sure that risk/fraud patterns are identified and thereby minimised
  • Assisting the Head of Risk, Fraud & Payments Operations in major company programmes requiring key deliverables from RFP - defining project plans and identifying major issues in advance and tracking/driving progress towards delivering these projects in a timely and effective manner
  • Helping to prioritise the roadmap based on ROI and ensure that high standard, accurate and complete Expression of Needs (EON) and functional specification documents are submitted in a timely manner to the program of functional project management in line with business milestones/deadlines
  • Liaising with stakeholders and parties impacted by RFP projects to find win/win positions - overcoming roadblocks
  • Regularly helping to clarify requirements with the Product Owners/tech team directly and addressing problems with topics or timelines as best as possible, alerting stakeholders as needed
  • Staying aware of how items in development are progressing, sourcing demos as needed throughout development to help ensure optimal delivery
  • Managing rollouts of major RFP OPS projects, including timely UAT and critically, ensuring the right stakeholders are kept informed and fully briefed in advance of roll-outs impacting them and being responsible for ensuring appropriate comprehensive training has been delivered

Skills & Experience

  • A strong, effective and fair decision maker
  • Excellent interpersonal, leadership & communication skills
  • Excellent administration, planning and organizational skills - a self-starter
  • Able to motivate oneself and others in challenging conditions
  • Flexible, enjoying a frequently changing environment
  • Previous experience in iGaming in a leadership position with at least 5 years’ experience of counter fraud & risk with extensive knowledge of flaws in processing which can manifest in fraud together with what associated countermeasures can be applied to mitigate the threats - both technically and with human intervention
  • Being technically savvy with a good understanding of the logistics, mathematics and development applying to Risk & Compliance - Fraud & Payments infrastructure is also needed.
  • Ideally with compliance, responsible gaming and/or anti-money laundering qualifications
  • Working knowledge of common 3rd party gaming industry products, service providers and systems are considered an asset
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