Spanish Speaking CRM Manager

Location Malta
Job Type Permanent
Salary Competitive Remuneration + Benefits
Reference 29908

Spanish Speaking CRM Manager

We are looking for a CRM Manager – Spanish Speaking, who can confidently share successful achievements in customer retention and acquisition efforts, while demonstrating solid experience in managing multi-channel campaigns, lifecycle management and reporting structures. We are looking for the right person to partner with our dynamic product teams in expanding and growing this division, using a wide variety of platforms and mediums to achieve positive ROI growth, increased customer retention and acquisition of new players.

Responsibilities:

  • Plan, develop and execute a CRM strategy for improving user performance and increase profitability.
  • Full responsibility of one of the company’s brands from planning to execution.
  • Daily KPIs monitoring & reporting focusing on activity, retention & player value
  • Ongoing optimization of the daily CRM activities.
  • Liaise with internal and external stakeholders.
  • Ensure relevant segmentation is applied.

Skills & Experience:

  • Must have native level of the Spanish language along with fluency both written & spoken in the English language.
  • Proven track record in creating and executing segmented customer lifecycle journeys.
  • Must have experience with CRM or Email Marketing tools such as Emailvision, Silverpop, Salesforce etc..
  • Experience within a bingo or casino CRM role is a must.
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