Solutions Engineer - Remote

Job Type Permanent
Salary Very Competitive
Reference 32820

Our client, a multinational adtech company working with top brands such as Nike, MGM Resorts, Starbucks, Prada & more is hiring an Solutions Engineer to join their global team.

The Solutions Engineer is an intermediary role combining the responsibilities of a Technical Support Engineer, Implementation Engineer and a Technical Product Manager. The Solutions Engineer partners closely with Product, Engineering, Sciences, Partner, and Client Services teams to help our client lead in building the premier supplier partnerships, integrations, media planning, campaign management, and reporting technologies, powered by science and machine learning

Role:

  • Technical Support & Problem Solving
  • Communicates with internal product users and external customers and partners on their questions and problems.
  • Customer success is top priority, so the Solutions Engineer understands user needs and gathers product feedback.
  • Solves problems and demonstrates stellar organizational and analytical skills.
  • Uses technical and analytical skills for troubleshooting user problems: analyzing software logs, mining into large arrays of data, running SQL queries, identifying discrepancies, and executing API calls.
  • Identifies possible issues and their reasons, and clearly communicates them to product stakeholders.
  • Coordinates with Product & Engineering to understand the effort to troubleshoot issues and implement options.
  • Provides timely feedback to users on the ETA of solutions and bugfixes.

Integrations & Improvements

  • Uses customer and user feedback and usage to identify new product opportunities and enhancements and present them to the team.
  • Communicates with internal stakeholders and external customers and partners in the integration projects.
  • Closely collaborates on UX requirements, business requirements and implementation details.
  • Researches and creates new technical solutions for potential customers and partners.
  • Helps developing new products and enhancing existing products.

Reporting & Documentation

  • Regularly crafts the reports on products usage and issues. Suggests improvements based on the key takeaways from the reports.
  • Assists the Engineering Team in writing technical specifications for proposed solutions and demonstrating them to other team members.
  • Assists Product Team in writing product documentation.
  • Crafts a compelling message and tailors it for a given audience.
  • Blends technical topics with simple, everyday language to deliver a story that is clear and useful.

Skills & Qualifications:

  • College / University Degree
  • 3+ years of technical support, software integrations, implementations, product management or related experience.
  • Experience in advertising vertical is preferred.
  • Knowledge of multiple functional areas such as engineering, sales, customer support, finance or marketing.

Next steps: Apply with your CV and we will contact you soon!

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