Software Support Engineer

Location Malta
Job Type Permanent
Salary €25,000 - €40,000
Reference 33849

iGaming client looking for Software Support Engineer

  • Free breakfast and lunch provided when working in the office.
  • Hybrid balance with flexible start and finish times.
  • Wellness allowance.
  • Professional development support 


Application open to Junior - Senior Level Candidates.
 

Responsibilities:

  • Offer 2nd line support to our platform on application level, escalate and resolve cases promptly.
  • Support via a service management tool, telephone, email, or any other internal communication tool
  • Troubleshooting and resolving service requests.
  • Prioritize and manage several open issues at one time
  • Produce custom made reports.
  • Be involved in the Release Management by monitoring and testing new releases.
  • Implement scripts to fix data.
  • Generate incident reports focusing on customer complaints and resolutions.
  • Provide required notifications and updates on all incidents within established service levels.
  • Coordinate and act as SPOC (Single Point of Contact), with support leaders and technical experts to ensure swift resolution of incidents in accordance with the Incident Management process.
  • Form a part of a specialist’s team, available 24/7 (including being available on “standby”).

 

Requirements:

  • Experience in application support, 2nd line or incident management teams.
  • Proven knowledge of MySQL, PHP, and JavaScript.
  • Experience with Linux environments.
  • Knowledge in using Git or any other version control systems.
  • Basic knowledge of systems monitoring, alerting and analytics using, ELK, Grafana, Prometheus, or similar is considered a plus.
  • Basic understanding of Laravel and/or Vue.js is a plus.
  • ITIL v4 Foundation Certificate or similar would be considered a plus.
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