Senior Technical Support Engineer

Location Sofia, Bulgaria
Job Type Permanent
Salary Competitive
Reference 29737

We are looking for an experienced, full-time Senior Technical Support Engineer.

The ideal profile would have solid experience in technical/customer support and further experiences in web programming will be considered as an plus and advantage.

 

Outline of responsibilities:

  • Continuous technical support to customers as a point of contact
  • Preform technical administration of systems such as: gateway, eWallet, CRM, etc.

Position requirements:

  • 3-5 years in a similar position
  • Knowledge and familiarity with HTTP, FTP, SSL
  • Familiar with the client/server model
  • Good understanding of HTML, CSS, and JavaScript
  • Familiar with MS Office applications (Word, Excel, Outlook, etc.)
  • A high and confident level of spoken and written English
  • Enthusiastic, hard-working and motivated individual with excellent communication skills
  • Willingness to work on shifts
  • Considered as an advantage: previous experience working in tech support for high-availability systems (1st or 2nd level), knowledge of Ajax, XML, PHP and shopping carts or other eCommerce software
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