The role SENIOR RISK FRAUD AND PAYMENT ANALYST
AN AMAZING GAMING IS LOOKING FOR A SENIOR RISK FRAUD AND PAYMENT ANALYST FOR ITS OFFICE IN MALTA
Why we need you
You will liaise directly with players via multiple communication channels such as email and live chat, to assist with complicated issues via providing fast, accurate and thorough responses to numerous contacts per shift. You will be responsible to review and process real-money transactions and transfers, customer KYC documentation action system alerts generated by customer activity. You will handle third-party processor contacts, transaction reconciliation process and troubleshoot technical player issues. You will stay fully up-to-date with all of The Company’s Guidelines, Policies and Procedures and any other duties associated with assisting the players as requested by management.
Who Are We Looking For
You should have the ability to demonstrate excellent verbal and written communication skills in English and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.
As the ideal candidate, you will have
At least 3 years as risk fraud and payment analyst in gaming
Knowledge of international document verification, KYC and AML/CFT procedures
Experience in credit card fraud and/or online payment processing merchant systems
Online fraud investigations and/or online payments processing systems in considered as a big advantage, as well.