We are working with one of the largest global payments network in the world. Combining the strengths of their group networks to continue to develop and grow in the new era of digital payments. They currently process billions of transactions annually across 185 countries and territories.
The Senior Manager, Global Partner Operations is a newly created growth role responsible for directing and leading the APAC account operations team that manages the day to day operational relationship with clients.
This role is responsible for managing and coordinating a team of managers and account executives who act as trusted partners in providing excellent technical, service, project and consultancy support to a portfolio of accounts, typically acquirers, Tier 1 Merchants and/ or issuers across the APAC region. The team is also responsible for project managing new partner boarding’s, training clients on tools and systems, lead operational projects to implement new products, releases and solutions, along with resolving escalated customer issues.
The Senior Manager is ultimately responsible for ensuring premier customer service and support is provided to internal and external partners so they can enhance and optimize payment capabilities to build and grow their business for our client’s merchants and card members.
Qualifications & Experience
Bachelor’s Degree, ideally business, marketing, communications or technology related or Equivalent Experience
Experience leading and managing teams.
A wealth of operational, technical or account management experience within Payments
Demonstrated cross functional knowledge and experience in the working of a card scheme ecosystem (merchants/ Acquirer/ Network/Issuers/ card members)
Excellent written and verbal communication skills
Able to prioritize and manage parallel projects and issues
Strong analytical, problem solving and critical thinking skills
Strong organization and resolution management skills
Client focused approach with the ability to interact across all management levels
Desired languages; English plus Mandarin or Cantonese or Taiwanese or Malay
PRINCE2, PMP or similar project management certification