Senior Client Solutions Engineer

Location
Job Type Permanent
Salary $80-90k + bonus + RSU
Reference 33679

Senior Client Solutions Engineer

Contract: Full Time/Permanent

Location: Remote in US/CA, hubs in Arizona & Montreal

Compensation: $80-90k + bonus + RSU

Benefits: Medical, Dental, Vision, STD, LTD, Paid time Off, Sick Time, 401K

SUMMARY:

A global payment technology organization with extensive growth plans for European, APAC, and American markets is searching for both Solution Engineers and implementation Engineers who act as technical and product advisors to potential partnerships or prospective clients. The Solution / Pre-Sale Engineer will manage solutions or pre-sale of the company's quickly growing portfolio of merchants as part of the Sales Operations department within the Digital Payments Division, by providing best-in practice payments technology solutions. All candidates must be located within the US or Canada.

KEY RESPONSIBILITIES:

  • Join the business development team and advise new prospects on company’s product from a technical perspective as well as designing a tailored solution that is best fit for the prospect’s needs.

  • Project coordination - Work closely with the new customers and onboarding team to guarantee a high-quality technical project delivery.

  • Planning - Coordinate the technical project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers’ requirements delivery on plan and on schedule.

  • Work with internal onboarding team and customer teams to assess customers technical requirements, business and implementation risks, guide and overlook the technical integration process, assist with technical problem troubleshooting and manage internal resources and technical priorities to resolve various client facing issues as part of the technical project implementation.

  • A strong technical education with experience in online payment technology, understand the customer's payment propositions and needs in order to best plan for them an optimize technical solution.

  • Responsible for leading technical implementation projects for new customers of the company’s rapidly growing based solutions owning the full implementation cycle responsibility for enterprise companies from technical kickoff call to Go live.

  • Establish operational excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business.

  • Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience with defined SLA of 24/48 hours hand off to the integration team.

  • Highly skilled at applying consultative methodologies and solve integration pain points, while architecting features into best in practice solution to answer business pressing demands.

  • Ability to manage multiple projects running on parallel timelines and to work and collaborate in a global and remote environment.

  • Passionate about technology and customer service and helping others. Experience with payment systems and/or working at a Fintech company.

REQUIRED EXPERIENCE:

  • B.S. in Information Systems, Industrial Engineering or related field.
  • 3+ years of hands-on implementation and solution experience working as an Integration Engineer or Implementation Engineer, or at least two (2) years of experience as Solution \ Pre-sale Engineer.
  • 2+ years of prior experience?within the payment’s industry, as well as knowledge of the payment solutions, EMV, eWallet, Mobile Payments, POS, PSD2 eCommerce, web services, etc.
  • Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, etc.).
  • Working knowledge of web integration including iframes, widgets, SDK, Single Sign-On, APIs and other SAAS technologies.
  • Full professional proficiency (written and verbal) in English
  • Creative thinker and experienced at understanding client’s potential pain points.

BONUS QUALIFICATIONS:

  • Familiarity with SalesForce, Zendesk or similar ticketing system.
  • Understanding of Python and Shell Scripting.
  • Strong knowledge of data model and working knowledge of SQL.
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