Risk Fraud and Payment Manager

Location malta
Job Type Permanent
Salary negotiable
Reference 29855

AMAZING GAMING COMPANY IS SEARCHING FOR A RISK FRAUD AND PAYMENT MANAGER TO JOIN ITS OFFICE IN MALTA

  • Great salary
  • Really friendly environment
  • Outstanding career growth opportunity

 

Key responsibilities:

  • To evaluate, implement and administer customer support processes, procedures, policies and training
  • To reduce inbound contacts from customers through improved quality in communication, processes, resource planning, and system usage
  • To minimize fraud exposure by detecting fraudulent customers
  • To ensure the business is operationally aligned with the requirements put forth by the regulatory body as well as applicable laws with respect to AML/CFT, including applying a risk rating to accounts within our database, handling SAR escalations to the MLROs and gathering high-quality reports to respond to judiciary requests
  • To identify and prevent players from risk addiction and act according to agreed procedures when needed
  • To ensure all players funds withdrawals are legitimate
  • To monitor active bonus campaigns and their vulnerabilities assuring that they do not manifest into business losses through diligent oversight of the customer base.
  • To instill best practices, processes, and systems and drive continuous improvement environment,
  • To be a key decision-maker in complex or challenging investigations, ensuring any potential risk to the business is mitigated effectively and swiftly 
  • To be reactive at all times & ensure errors and bugs in the system are identified, prioritized and reported to the respective project management/technical teams effectively 
  • To provide guidance, direction and feedback to the team and management in the form of support metrics
  • To manage queries from external auditors related to risk, fraud, payments and customers service areas
  • To work in partnership with the Compliance department to implement all necessary diligence required by the regulatory body and the managerial team,
  • To continuously liaise with other verticals to ensure consistency of message and coordination across the market,

 

Requirements :

  • exposure the on-line sport and casino industry
  • exposure to Risk, Fraud and Customer Service areas
  • Fluent in Italian and excellent written and spoken English
  • Working experience in a leadership role
  • Ideally with compliance, responsible gaming and/or anti-money laundering qualification
  • Excellent interpersonal, leadership & communication skills 
  • A strong, effective and fair decision-maker 

 

Apply Now