Regional Retail Manager - Sportsbook

We are recruiting for a Regional Retail Country Manager to be based in Mexico. You will be rewarded with a competitive salary and an annual bonus scheme.

Our client is one of the largest gaming and gambling companies in Latin America.

You will need to speak Spanish and English fluently and have the relevant experience required for the position.

Main responsibility:

Stay customer focused by building strong and lasting relationships; creating a fun environment which punters love and repeatedly come back to. This will include educating and guiding your team to be able to cross-sell retail and online products and services.

The person will be responsible for deliverables and deadlines pertaining to the Sports Betting retail business operations, management of operations, coordination with casino staff and interaction with regulatory bodies and 3rd party vendors.

Other Responsibilities:

• Stay focused on results by setting goals for you and your team and eagerly finding ways to improve shop performance and reach targets.
• Lead by example and drive your team to keep and maintain shop presentation standards.
• Play by the rules by making sure the shop complies with Social Responsibility commitments.
• Focus on delivering profit through people achieving all financial, compliance and customer satisfaction targets ensuring all operational objectives and KPI’s are achieved.
• Responsible for the overall performance of the Retail/Marketplace in Mexico.
• Continually provide feedback and coaching to ensure they are performing in line with business objectives managing performance management in a timely manner.
• Ensure that all activity within the Area complies with the requirements of the Gambling Commission, the Company’s license and Health & Safety, in order to minimise risk & protect both customers, colleagues & the reputation of the business.
• Drive multi-channel engagement across your area to improve the customer journey, promoting digital offerings within shops via retail Colleagues.
• Manage all cost lines within the budget & ensure all margin protection processes are implemented effectively to maximise profitability & deliver EBITDA contribution.
• Work directly with the Regional Director / Regional Operations Manager in managing all elements of the business in your area including customer acquisition, growth, margin control, cost control and efficiency.
• Retail staff hiring & training as required.

Experience required:

• Must have at least 5 years’ experience working in a regulated casino environment.
• Proven experience leading teams and staff performance
• Must have a deep understanding & knowledge of Sports & sports wagering.
• Must have experience of reporting and financial data.
• Be a strong communicator at all levels.
• Able to work on the move & ability to travel – person will be on property most of their time.
• Experience in retail management.