Promotions Operations Executive

Location London
Job Type Permanent
Salary £30000 + Performance bonus, Private Healthcare scheme
Reference 32236

My client, a well known and popular brand in the Igaming industry  has an exciting opportunity available; they are hiring a Promotions Operations Executive to join their team either in their London or Gibraltar office. 

The Role

As a Promotions Operations Executive, you will be part of a team responsible for the day to day running of our promotional activity. Reporting to the Promotional Operations Manager, you will ensure all promotions are working correctly and fulfilled in a timely manner. You will collaborate closely with other departments, in particular our customer facing teams to ensure a best-in-class experience for customers.

Key Responsibilities

  • Manual Promotions fulfilment across all brands.
  • Work closely with the Customer Service team to assist with customer queries in relation to promotions.
  • Ensure our customer facing teams have all relevant promotional information ready and available.
  • Identify any issues with active promotions and control the escalation process and be the point of contact.
  • Test and provide quality assessment of upcoming promotions.
  • Review and optimise customer journeys for all promotions.
  • Work closely with the CRM team to communicate with customers when manually fulfilling promotions.
  • Assist the CRM automation team to build and optimise the lifecycle promotions.
  • Assist the wider promotions team to optimise promotional plans.
  • Assist with the creation of automated promotions.
  • Provide reports of issues and feedback in regards to promotional activity.
  • Manage the content of the promotions page.
  • Review on-site visibility of promotions.
  • Act as a key stakeholder in all promotional product decisions.

Key Skills/Experience

  • Strong knowledge of sports betting products and promotions
  • Proven experience in a Sportsbook and/or Casino environment
  • Strong problem-solving skills
  • Be comfortable working in a fast-paced environment
  • Always putting the customer experience at the forefront of decisions
  • Highly collaborative, works well as part of a team and understands the team and business needs
  • Ability to work to stringent deadlines based on the Sporting calendar

The Person

We are looking for a motivated individual to deliver a best-in-class customer experience in regards to our promotional activity. Flexibility is key to delivering this experience in-line with the sporting calendar. Good interpersonal skills are required as collaboration with multiple teams will be key to performance.

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