My client, a well known and popular brand in the Igaming industry has an exciting opportunity available; they are hiring a Promotions Operations Executive to join their team either in their London or Gibraltar office.
As a Promotions Operations Executive, you will be part of a team responsible for the day to day running of our promotional activity. Reporting to the Promotional Operations Manager, you will ensure all promotions are working correctly and fulfilled in a timely manner. You will collaborate closely with other departments, in particular our customer facing teams to ensure a best-in-class experience for customers.
- Manual Promotions fulfilment across all brands.
- Work closely with the Customer Service team to assist with customer queries in relation to promotions.
- Ensure our customer facing teams have all relevant promotional information ready and available.
- Identify any issues with active promotions and control the escalation process and be the point of contact.
- Test and provide quality assessment of upcoming promotions.
- Review and optimise customer journeys for all promotions.
- Work closely with the CRM team to communicate with customers when manually fulfilling promotions.
- Assist the CRM automation team to build and optimise the lifecycle promotions.
- Assist the wider promotions team to optimise promotional plans.
- Assist with the creation of automated promotions.
- Provide reports of issues and feedback in regards to promotional activity.
- Manage the content of the promotions page.
- Review on-site visibility of promotions.
- Act as a key stakeholder in all promotional product decisions.
- Strong knowledge of sports betting products and promotions
- Proven experience in a Sportsbook and/or Casino environment
- Strong problem-solving skills
- Be comfortable working in a fast-paced environment
- Always putting the customer experience at the forefront of decisions
- Highly collaborative, works well as part of a team and understands the team and business needs
- Ability to work to stringent deadlines based on the Sporting calendar
We are looking for a motivated individual to deliver a best-in-class customer experience in regards to our promotional activity. Flexibility is key to delivering this experience in-line with the sporting calendar. Good interpersonal skills are required as collaboration with multiple teams will be key to performance.