Payments Supervisor

Location Malta
Job Type Permanent
Salary Negotiable
Reference 30578

Exciting opportunity to join a gaming operator based in Curacao who are undergoing rapid growth in player numbers and revenues and are looking to add experienced, hard-working and dedicated new members to their team. They have customers across the globe and have ambitious plans to grow their customer base during 2021.

Responsibilities

  • Monitor the relative success of different payment methods in different markets to optimize what is offered in different regions.

  • On a day-to-day basis, monitor incoming and outgoing payments and ensure they are correctly authorized and completed in a timely manner.

  • Review incoming and outgoing payments to identify points of friction in the customer journey and ways in which the customer experience can be improved.

  • Analyze large incoming customer payments to ensure we are optimizing the best payment available methods for these players to maximize revenues.

  • Ensure accurate reconciliation of payments between customer accounts, our payment processing channels and our corporate bank accounts.

  • Through regular testing and monitoring of customer interactions, identify bugs and issues with current payment methods and work with the technical team to quickly resolve these problems.

  • Conduct market research into new markets to help identify suitable new payment methods and support the senior team in negotiations with new vendors.

  • Support and guide the customer service team on different payment methods which will include dealing with escalated customer issues and providing informative and easy to understand briefing documents.

  • Monitor individual customer interactions to identify customer fraud and work with the fraud specialist to implement processes to reduce these instances.

  • Help support the technical teams integrate new payment methods into our back-office systems.

Requirements

  • At least 3 years’ experience in the online gaming sector, this could be in a customer service, payments or operations role.

  • At least 18 months experience in a payments or fraud team where you have gained an understanding of different payment methods and payments and fraud monitoring processes.

  • Data analysis skills and with the ability to identify key trends in data and draw meaningful conclusions.

  • The ability to inform and influence stakeholders across different business functions around the use and optimization of different payment methods.

  • Adept at using software tools, such as Powerpoint and Word, to create engaging and informative briefing documents.

  • Work well as part of a team and be able to explain and coach individuals around new processes and tools.

  • Great attention to detail and the ability to quickly identify anomalies in ingoing and outgoing payments.

  • Knowledge of Devcode / Payment IQ payment software is desirable but not essential

Apply Now