Exciting opportunity to join a gaming operator based in Curacao who are undergoing rapid growth in player numbers and revenues and are looking to add experienced, hard-working and dedicated new members to their team. They have customers across the globe and have ambitious plans to grow their customer base during 2021.
Monitor the relative success of different payment methods in different markets to optimize what is offered in different regions.
On a day-to-day basis, monitor incoming and outgoing payments and ensure they are correctly authorized and completed in a timely manner.
Review incoming and outgoing payments to identify points of friction in the customer journey and ways in which the customer experience can be improved.
Analyze large incoming customer payments to ensure we are optimizing the best payment available methods for these players to maximize revenues.
Ensure accurate reconciliation of payments between customer accounts, our payment processing channels and our corporate bank accounts.
Through regular testing and monitoring of customer interactions, identify bugs and issues with current payment methods and work with the technical team to quickly resolve these problems.
Conduct market research into new markets to help identify suitable new payment methods and support the senior team in negotiations with new vendors.
Support and guide the customer service team on different payment methods which will include dealing with escalated customer issues and providing informative and easy to understand briefing documents.
Monitor individual customer interactions to identify customer fraud and work with the fraud specialist to implement processes to reduce these instances.
Help support the technical teams integrate new payment methods into our back-office systems.
At least 3 years’ experience in the online gaming sector, this could be in a customer service, payments or operations role.
At least 18 months experience in a payments or fraud team where you have gained an understanding of different payment methods and payments and fraud monitoring processes.
Data analysis skills and with the ability to identify key trends in data and draw meaningful conclusions.
The ability to inform and influence stakeholders across different business functions around the use and optimization of different payment methods.
Adept at using software tools, such as Powerpoint and Word, to create engaging and informative briefing documents.
Work well as part of a team and be able to explain and coach individuals around new processes and tools.
Great attention to detail and the ability to quickly identify anomalies in ingoing and outgoing payments.
Knowledge of Devcode / Payment IQ payment software is desirable but not essential