Online VIP Manager - Remote

Location
Job Type Permanent
Salary Up to 75000 Canadian Dollars
Reference 31974

VIP Manager / VIP Host

An exciting and growing start-up is looking for an online VIP Manager to be responsible for our client’s VIP players. The role is fully remote; however, you will be required to work 3 days a week in the Canadian time zone as our client focuses on the French-Canadian market and have a huge growth plan for Canada.
 

Main duties:

  • Responsible for acquiring and retaining high-value customers
  • Act as first line support for our clients high-value players’
  • Oversee tailored promotions and deliver the highest level of direct customer care
  • Nurture high-value players’ accounts
  • Identify potential VIPs and work on high-value programs
  • Liaise with marketing departments to build long-term customer value
  • Deliver loyalty schemes to target high net worth players

 

Must have:

  • 3-4 years of experience in a VIP Manager role within the iGaming industry
  • Excellent communication skills, (spoken and written) in the English language
  • Adaptability and flexibility, self-accountability, ‘’can-do’’ attitude and enjoy working in a dynamic and evolving environment
Nice to have:
  • Canadian VIP player network would be considered as an advantage
  • Land base Casino background is considered as attractive 
  • French language would also be considered a bonus
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