Merchant Support Agent

Location Malta
Job Type Exclusive
Salary €35,000 - €40,000
Reference 26260

Merchant Support Agent urgently needed to join the growing team for a well-respected Payment Service Provider.  As a Merchant Support Agent, you be providing support to a wide variety of merchants.

An example or your workload may be:

  • Troubleshoot merchant issues and direct merchant escalations to the appropriate teams. Follow standard escalation procedures

  • Available to work after business hours and participate in rotating on-call 24/7 responsibilities

  • Resolve customer queries that are brought forward by our Customer Service team

  • Continuous monitoring and analysis of security alerts, audit logs and reports


 The ideal applicant possesses the below qualities:

  • Bachelor’s degree or diploma in Computer Science or Information Technology is an asset

  • Development experience with at least one of the following programming languages is an asset: Java, JSP, C# and SQL

  • Experience with Confluence & JIRA would be a bonus, but training will be delivered

  • Knowledge of Splunk would be considered an asset

For further details

Please note that I am happy to offer a bespoke service on your behalf

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