Japanese Customer Support Agent

Location Japan
Job Type Exclusive
Salary
Reference 26301

Japanese Customer Support Agent 

Innovative Start up Casino who will be focusing on the Japanese Market are looking to develop their team in Malta.

What will you be doing:

You will be the first point of contact with our players with our Japanese players through live chat and email. 

you will be 

  • Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
  • Maintaining customer focus and responding to customer queries in accordance to company guidelines
  • Supporting and guiding customers with all requests and escalating and following up where necessary
  • Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
  • Keep up to date with new information/policies
  • Collaborate with our Fraud and payments team in customer queries
  • Collaborate with our CRM team
  • Supporting and guiding customers with all requests and escalating and following up where necessary

 

Apply Now