ITALIAN OPERATIONS MANAGER

Location Malta
Job Type Permanent
Salary 40.0000 plus benefits
Reference 29516

ONE OF THE BIGGEST GAMING IS SEARCHING FOR AN ITALIAN OPERATION MANAGER

  • great salary and amazing benefits on offer
  • multicultural team
  • super friendly environment

 

MUST TO HAVE:

 

 

  • +5 years exposure the Italian on-line sport and casino industry
  • +5 years exposure to Risk payment and Fraud
  • Knowledge of Exalogic and salesforce products is an asset
  • Native Italian and excellent written and spoken English
  • Working experience in a leadership role (manage of team of 4 analysts)
  • Ideally with compliance, responsible gaming and/or anti-money laundering qualifications


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Some of the key responsibilities:

  • To evaluate, implement and administer customer support processes, procedures, policies and training
  • To reduce inbound contacts from customers through improved quality in communication, processes, resource planning, and system usage
  • To minimize fraud exposure by detecting fraudulent customers
  • To ensure the business is operationally aligned with the requirements put forth by the regulatory body as well as applicable laws with respect to AML/CFT, including applying a risk rating to accounts within our database, handling SAR escalations to the MLROs and gathering high-quality reports to respond to judiciary requests
  • To identify and prevent players from risk addiction and act according to agreed procedures when needed
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  • To continuously liaise with other verticals to ensure consistency of message and coordination across the market,

 

 

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