My Client in the Payment industry is looking for a Tech Support Specialist to join their Budapest office.
You will monitor and control ICT infrastructure and electronic data processing according to standardized operating instructions.
Duties & Responsibilities:
- As a main user of the SD manages all tickets and customer contacts on the first level (L1)
- Receives calls from all levels of the user community and responds in a tactful and courteous manner utilizing proper telephone/email etiquette
- Handle user enquiries and support requests to provide a high standard of internal customer satisfaction
- Ensures proper assignment to the right solution groups at L2 operations
- Treats and follow all incidents E2E
- Monitors all ICT infrastructure (network, servers, cloud operation, etc) related environments
- Monitors of multiple distributed computing SW environment
- Ensures proper payment transaction handling by systems
- Responsible for system alarm monitoring and daily systems/network routine checking
- Runs batch processes via schedules or on request to produce customer result files and reports
- Carry out computer operational tasks according to schedule and established procedures as well as system backup according to the job schedule
- Verifies and isolates issues as well as root cause and executes impact analysis if applicable
- Participates in the testing and implementation process (mostly as a tester)
- Distributes operation information and reports throughout the responsible organizations according to instruction
Requirements:
- 3-5 years experience in Tech Support preferably in the payment processing industry
- Basic knowledge on IT and networking infrastructure and application systems
- Knowledge of payment processing center operation is a big plus!
- Knowledge of NOC, SD and Monitoring operation
- Understanding of basic principles of e-payments and cards payments technologies is a plus
- Basic knowledge of SQL scripting and queries creation
- problem management
- Understand SLA concepts
- Good in communication specially in English
- Shift duty is required 12/36 schedule