IT Support Specialist

Location Budapest, Hungary
Job Type Permanent
Salary Attractive
Reference 30399

My Client in the Payment industry is looking for a Tech Support Specialist to join their Budapest office. 

 

You will monitor and control ICT infrastructure and electronic data processing according to standardized operating instructions.

 

Duties & Responsibilities: 

  • As a main user of the SD manages all tickets and customer contacts on the first level (L1)
  • Receives calls from all levels of the user community and responds in a tactful and courteous manner utilizing proper telephone/email etiquette
  • Handle user enquiries and support requests to provide a high standard of internal customer satisfaction
  • Ensures proper assignment to the right solution groups at L2 operations
  • Treats and follow all incidents E2E
  • Monitors all ICT infrastructure (network, servers, cloud operation, etc) related environments
  • Monitors of multiple distributed computing SW environment
  • Ensures proper payment transaction handling by systems
  • Responsible for system alarm monitoring and daily systems/network routine checking
  • Runs batch processes via schedules or on request to produce customer result files and reports
  • Carry out computer operational tasks according to schedule and established procedures as well as system backup according to the job schedule
  • Verifies and isolates issues as well as root cause and executes impact analysis if applicable
  • Participates in the testing and implementation process (mostly as a tester)
  • Distributes operation information and reports throughout the responsible organizations according to instruction

 

Requirements:

  • 3-5 years experience in Tech Support preferably in the payment processing industry
  • Basic knowledge on IT and networking infrastructure and application systems
  • Knowledge of payment processing center operation is a big plus!
  • Knowledge of NOC, SD and Monitoring operation
  • Understanding of basic principles of e-payments and cards payments technologies is a plus
  • Basic knowledge of SQL scripting and queries creation
  • problem management
  • Understand SLA concepts
  • Good in communication specially in English
  • Shift duty is required  12/36 schedule

 

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