My Client in the Payment industry is looking for an Application Support Specialist to join their Budapest office.
You will monitor and control ICT infrastructure and electronic data processing according to standardized operating instructions.
Duties & Responsibilities:
- As a main user of the SD manages all tickets and customer contacts on the first level
- Receives calls from all levels of the user community and responds in a tactful and courteous manner utilizing proper telephone/email etiquette
- Handle user enquiries and support requests to provide a high standard of internal customer satisfaction
- Ensures proper assignment to the right solution groups at L2 operations
- Treats and follow all incidents E2E
- Monitors all ICT infrastructure (network, servers, cloud operation, etc) related environments
- Monitors of multiple distributed computing SW environment
- Ensures proper payment transaction handling by systems
- Responsible for system alarm monitoring and daily systems/network routine checking
- Runs batch processes via schedules or on request to produce customer result files and reports
- Carry out computer operational tasks according to schedule and established procedures as well as system backup according to the job schedule
- Verifies and isolates issues as well as root cause and executes impact analysis if applicable
- Participates in the testing and implementation process (mostly as a tester)
- Distributes operation information and reports throughout the responsible organizations according to instruction
Requirements:
- 3-5 years experience in Application Support preferably in the payment processing industry
- Basic knowledge on IT and networking infrastructure and application systems
- Knowledge of payment processing center operation is a big plus!
- Knowledge of NOC, SD and Monitoring operation
- Understanding of basic principles of e-payments and cards payments technologies is a plus
- Basic knowledge of SQL scripting and queries creation
- problem management
- Understand SLA concepts
- Strong English knowledge
- Shift duty is required, 12 hours working period