IT Services Engineer

Location Gibraltar
Job Type Permanent
Salary 30.000 - 40.000 pounds DOE
Reference 33866

My client, one of the world's leading online gambling companies, is looking for an experienced IT Services Engineer to join their team in Gibraltar
In this role, you will provide support and cooperate with other teams to provide 2nd line support level, both face to face or remote, across a broad range of technologies.

Main responsibilities 

  • Resolving tickets at 1st and 2nd line level and escalating to 3rd line when necessary to gain the fastest resolution.

  • Logging all tickets for locally reported incidents or requests.

  • Commissioning, assigning, maintaining and decommissioning all desktop hardware including PCs, laptops and printers.

  • Maintaining the asset register for new, reassigned and retired equipment, replenishing stock levels when necessary.

  • Performing desk moves and ensuring all local PC locations are documented and updated.

  • Responding quickly to virus alerts

  • Creating and maintaining Active Directory groups and applying to shared drives where required.

  • Remote hands service for Infrastructure hardware.

Desired experience and skillset

  • Experience using a ticketing system, such as Remedy.

  • Experience supporting Windows 10, macOS and CentOS.

  • Good knowledge of Microsoft Office Suite 2016

  • Analytical and troubleshooting skills with good attention to detail.

  • Technical ability to support and maintain hardware and peripheral devices.

If this sounds interesting to you apply and let's have a chat !

Apply Now