IT Analyst

Job Type Permanent
Salary Competitive and in line with your experience
Reference 31282

About the Role:

The IT Analyst provides corporate end-users, in corporate offices and remote locations, technical assistance of approved computers, applications and related technologies. 

The position’s responsibilities require independent analysis, communication and problem-solving with little supervision and requires individual initiative and judgment.

Definition of the role:

  • Manage deployment (OSX and Windows), installation, configuration and operation of desktop computers, peripheral equipment and software within established standards and guidelines
  • Work with vendor support contacts to resolve technical problems with computers and business applications
  • Train end-user community on appropriate use of approved hardware, software and peripheral as required by Standard Operating Procedures
  • Recommend and/or perform upgrades on desktop/laptop systems to ensure up-time
  • Work with Finance and internal staff facilitating purchases of approved hardware, software and other technologies within the guidelines of Standard Operating Procedures
  • Work with Issue Tracking System to review, acknowledge, remedy and resolve all assigned end-user tickets in timely manner
  • Ensure all approved desktops, laptops and peripheral hardware are accurately inventoried and correctly assigned (perform spot checks for verification) to help with the asset management life cycle
  • Maintain and provide telephone system support and assistance

You should be able to:

  • Able to diagnose hardware and software issues with Apple devices
  • Solid understanding of Macs, and OSX Operating systems
  • Strong knowledge of OSX server (implementation, administration, etc.)
  • Experience supporting Windows 10, user management, email administration and troubleshooting
  • Antivirus, inventory management and backup procedures
  • Experience installing software, patches, updates on Desktops, Laptops, and Peripherals including experience troubleshooting hardware issues and replacing hardware on both PCs and Macs
  • Analytical problem solving and troubleshooting skills; ability to learn new software applications quickly
  • Experience troubleshooting basic network (TCP/IP, DHCP, DNS), software, printing problems
  • Four-year undergraduate degree in computer related field or equivalent years of experience
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