Incident Manager - Remote

Job Type Permanent
Salary Attractive
Reference 32043

My Client in the iGaming industry is looking for 2 Incident Managers to focus on to either US or Europe. The role involves collaborating with their IT Support, SRE/DevOps, NOC, and other teams to lead and manage the incident management process by resolving and restoring our IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.

The Job:

  • Manage the process to ensure normal service operations are restored as quickly as possible to minimise the impact to business operations
  • Responsible for planning and coordinating all activities relating to incident management (IM)
  • Responsible for continuous IM process improvement and any relatives tooling or systems
  • Work with Head of Ops / Support Teams to identify common issues and drive the delivery of resolutions
  • Responsible for the coordination of post-mortem analysis
  • Responsible for the creation and propagation of root cause analysis
  • Manage the incident reporting document process

What you already have:

  • At least 3 years’ experience working as an Incident Manager.
  • Strong knowledge of IT service management software
  • Experience working with IT systems and software such as Jira, confluence, Opsgenie and Miro
  • Excellent managerial skills and ability to collaborate with team members.
  • Ability to analyse a high volume of technical data and work in a fast-paced environment.
  • Strong problem solving, analytical, and time management skills.

Nice to have:

  • Experience with ITIL or similar methodologies 

How we approach things:

  • Medium sized company with a start-up culture and a can-do ethos.
  • We focus on getting stuff done, not on process or management hierarchy.
  • Working remotely but communicating regularly.
  • Open-door policy across all levels and departments.
  • Inclusive environment with staff from all around the world.

What we offer:

  • A fully remote and flexible working schedule.
  • Training on the job.
  • Opportunity to progress within the company, not limited to one department or team.
  • Hardware allowance to make sure you have all the right tools to get the job done.
  • 25 days holidays + bank holidays in your respective country.
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