Head of WorkForce Planning & Analytics

Location Costa Rica
Job Type Permanent
Salary Flexible to attract
Reference 30085

Head of Workforce Planning & Reporting -  iGaming Operator

This leading iGaming operation are currently over hauling their customer operations centre and have an urgent requirement to hire a Head of Workforce Planning & Reporting to play a pivotal part of a new management function being structure.


Key Responsibilities:

  • Leading the strategy for the workforce planning requirements. 
  • Working with senior leaders across the group to proactively lead, plan, advise and support workforce design and configuration changes as required.
  • Driving key people analysis (including workforce financial planning data) to support Executive and Board level decisions on the people agenda.
  • Manage the supply & demand of headcount across the operations & service departments. This requires cross-functional collaboration various Team Lead and Head of’s.
  • Facilitate change management and escalation process with counterparts for requested changes to headcount targets.
  • Work to minimize downstream impact and communicate appropriately.
  • Use data to collaborate with Workforce Planning needs and performance.
  • Leverage analytics to ensure data-driven decisions are being made.
  • Develop, execute, and manage yearly headcount planning cycle as well as end-to-end project plan.
  • Understand tooling needs and partner with internal tools teams to design and later roll out features.
  • Review workforce supply and demand reports to identify potential risk areas and define remediation strategies to address risks
  • Communicate updates to key, stakeholder groups and support the development and execution of roadshows to educate the business on processes and systems


Experience required:

  • Proven experience in managing large operations and service centre workforce demands & schedules
  • Analytical mindset
  • Fluent English 


Next Steps:

This position requires full relocation to Costa Rica - all visas etc will be handled by the client.

If this is something you can consider please apply.

Apply Now