Head of Operations

Location Taipei, Taiwan
Job Type Permanent
Salary Salary Package is based on Experience
Reference 29586

Head of Operations

We are looking for a Head of Operations, who is creative and good at thinking from the perspective of customers, to join our core team in order to provide the best gaming experience for customers.


  • Being in charge of the Operation and Marketing.

  • Formulating and implementing annual, quarterly, and monthly operation plans.

  • Combining brand’s operation strategy with relevant resource to promote the implementation of strategy, ensure that performance goal is achieved.

  • Managing and coordinating the Customer Service, Payments, KYC and AML aspects of the business.

  • Managing planning, optimization, and stabilizing operation.

  • Creating operational analysis reports and adjusting operation strategy, to achieve the goal by enhancing the brand.

  • Understanding customer experience and their needs.

  • Increasing the product market share.

  • Improving website operations daily, product updates, and page optimization, and improve overall design standards to enhance brand appeal, therefore enhancing customer loyalty and experience.

  • Establishing the organization structure and positions for the team, and optimize business processes according to company's business strategy.

  • Allocating human resources and training team members.

  • Evaluating performance of operation management team to improve the efficiency of the department.


  • Bachelor degree or above, science and engineering majors are preferred.

  • 5+ years of Operation experience in Customer Service, Payments, KYC and AML.

  • Familiar with the internet and the digital industry.

  • Strong business sense and capable of planning.

  • Have In-depth understanding of customer needs, product iteration ability, marketing planning ability and product planning ability.

  • Have experience in comprehensive operation methodological accumulation and team management. Have experience in leading and training excellent operation team.

  • Have high self-drive, promoting ability and leadership skills.

  • Have excellent business analysis and judgment skills with a solid insight in data analysing.

  • Have strong logical thinking skills and problem analysis skills.

  • Have ability to organize requirements, good communication and coordination skills.

  • Needs to be a good team player as well as to be a good independent contributor.

  • Based in Taiwan.

Apply Now