Head of Fraud & Payments

Location Cape Town
Job Type Permanent
Salary Attractive
Reference 32255

A huge African sports betting platform with operations in many countries are looking for a Head of Fraud & Payments to join their dynamic team based in Cape Town

As Head of Fraud & Payments you will be responsible for the implementation of the company’s strategy and best practices for the risk, fraud and payments policies and procedures.



  • Strategy implementation for risk, fraud & payments internal policies, procedures and best practices for the daily operations.
  • Evaluate the risks associated with new launches or changes in products, jurisdictions, payment methods etc.
  • Implement and review processes and best practices regarding customer registration and verification
  • Work across the business and external departments to address payment operations, risk, technical and fraud issues.
  • Own, negotiate and manage payment and fraud related third-party relationships, including banks, PSPs, verification providers, etc.
  • Implement payments optimisation strategies to maximise deposit levels and acceptance rates.
  • Oversee the payments processing function and ensure the quickest possible turnaround times on customer withdrawals, with particular focus on the VIP experience.
  • Chargeback Management and reporting on losses to the COO and Senior Management.
  • Ensure that business objectives are met through effective and efficient team management.
  • Handle of high-risk payments, fraud and AML related escalations.
  • Assist in regulatory audits and risk assessments.
  • Drive and implement new and current projects related to the RFP Department.
  • Investigate, prepare and submit suspicious transactions reports to senior management and MLRO for review.
  • Analyse data to identify fraud trends and provide reporting to the management team.


Skills & Experience Required

  • 5 years’ experience in a similar, senior role within the Igaming.
  • Strong knowledge of gambling compliance including RG, AML and KYC.
  • knowledge in the African market
  • Possess good communication and negotiation skills.
  • Broad knowledge of the payments and fraud landscape.
  • Good understanding of 3rd party Fraud, Risk and Compliance systems.
  • Excellent verbal and written English skills.
  • Strong relationship and stakeholder management skills.
  • Able to handle pressure and can work independently.
  • Experience in leading, managing or creating teams.
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