German Speaking VIP Specialist

Location Malta
Job Type Permanent
Salary Attractive Remuneration
Reference 29088

Main Responsibilities 

  • Delivering a high level of VIP service essentially via Phone & email / chats in German
  • Constantly monitoring player satisfaction levels
  • Create added value by identifying and maximizing sales opportunities
  • Ensuring growth in VIP Revenue
  • Calling VIP & Potential VIP Customers on a daily basis with sales offers to increase revenue
  • Ability to think outside the box
  • Able to make quick and efficient decisions
  • Creating long term player relationships

What will you be doing day to day?

  • Making all our players happy in a fast-paced environment
  • Welcoming new VIP Players with a personal touch
  • Strong communicator as well as instinctive solution provider
  • Taking on board feedback, learning and constantly enhancing your already incredible skills
  • Ability to prioritize work and make sure that targets are met on a monthly basis
  • Identifying High Value VIP players & upgrading them to Premium & Prestige VIP
  • Identifying Brand New VIP players and contacting them immediately
  • Working independently and being trusted to make decisions to improve player satisfaction and Monthly results
  • Be an amazing team player every day
  • Just simply be unstoppable!

What are your skills?

  • You are awesome in German, both spoken and written (and pretty good in English too)
  • You have experience and a passion in dealing with customers
  • Confident and very Pro-Active!
  • Independent and able to make decisions on the spot – enhancing business values
  • You thrive at multi-tasking
  • Master new skills quickly
  • A super positive attitude over the Phone
Apply Now