Main Responsibilities
- Delivering a high level of VIP service essentially via Phone & email / chats in German
- Constantly monitoring player satisfaction levels
- Create added value by identifying and maximizing sales opportunities
- Ensuring growth in VIP Revenue
- Calling VIP & Potential VIP Customers on a daily basis with sales offers to increase revenue
- Ability to think outside the box
- Able to make quick and efficient decisions
- Creating long term player relationships
What will you be doing day to day?
- Making all our players happy in a fast-paced environment
- Welcoming new VIP Players with a personal touch
- Strong communicator as well as instinctive solution provider
- Taking on board feedback, learning and constantly enhancing your already incredible skills
- Ability to prioritize work and make sure that targets are met on a monthly basis
- Identifying High Value VIP players & upgrading them to Premium & Prestige VIP
- Identifying Brand New VIP players and contacting them immediately
- Working independently and being trusted to make decisions to improve player satisfaction and Monthly results
- Be an amazing team player every day
- Just simply be unstoppable!
What are your skills?
- You are awesome in German, both spoken and written (and pretty good in English too)
- You have experience and a passion in dealing with customers
- Confident and very Pro-Active!
- Independent and able to make decisions on the spot – enhancing business values
- You thrive at multi-tasking
- Master new skills quickly
- A super positive attitude over the Phone