German Speaking VIP Specialist

Location Malta
Job Type Permanent
Salary Attractive Remuneration
Reference 29088

Main Responsibilities 

  • Delivering a high level of VIP service essentially via Phone & email / chats in German

  • Constantly monitoring player satisfaction levels

  • Create added value by identifying and maximizing sales opportunities

  • Ensuring growth in VIP Revenue

  • Calling VIP & Potential VIP Customers on a daily basis with sales offers to increase revenue

  • Ability to think outside the box

  • Able to make quick and efficient decisions

  • Creating long term player relationships

What will you be doing day to day?

  • Making all our players happy in a fast-paced environment

  • Welcoming new VIP Players with a personal touch

  • Strong communicator as well as instinctive solution provider

  • Taking on board feedback, learning and constantly enhancing your already incredible skills

  • Ability to prioritize work and make sure that targets are met on a monthly basis

  • Identifying High Value VIP players & upgrading them to Premium & Prestige VIP

  • Identifying Brand New VIP players and contacting them immediately

  • Working independently and being trusted to make decisions to improve player satisfaction and Monthly results

  • Be an amazing team player every day

  • Just simply be unstoppable!

What are your skills?

  • You are awesome in German, both spoken and written (and pretty good in English too)

  • You have experience and a passion in dealing with customers

  • Confident and very Pro-Active!

  • Independent and able to make decisions on the spot – enhancing business values

  • You thrive at multi-tasking

  • Master new skills quickly

  • A super positive attitude over the Phone

Apply Now