German Speaking Reservation Agent

Location Malta
Job Type Permanent
Salary 18000
Reference 34072
Pentasia are currently recruiting for German Speaking Reservation Agents for Malta’s leading
business process and outsourced organisation.

We value you as an individual and want you to realize your aspirations. We give you the support you
need and you are able to shape your own career according to your strengths, skills and personality.
Working with us enhances your professional development at all stages of your career. We recognize
and reward your performance and you have the opportunity to excel, progress and share in our
success.

We are starting a new journey with a new Client and we require candidates who are looking for a
career in Customer Care, and who are looking for a stable job. If this will be your first work
experience, don’t be hesitant to apply as we will provide you with all the necessary training.
The Reservations Agents will be mainly assisting customers over the phone with every query related
to any service the business provides. We require German speakers for this particular role.

Are you interested yet?
Main duties and responsibilities:
  • Receive incoming calls from the market, whilst converting the maximum number of these
  • calls and enquiries into sales
  • Achieve performance targets (sales, call-handling and quality) as set out by the Market
  • Manager and Team Leaders
  • Communicate to Team Leaders all relevant customer feedback to facilitate on-going
  • improvements in our service quality and customer experience
  • Track all reservations on-request and provide the customer with an effective support
  • Working as part of a team and be able to stimulate and motivate others while being aware
  • of and responsive to their needs and concerns
  • Assist other markets by handling cross-market calls, ensuring that as many calls as possible
  • are handled and converted into sales
  • Dealing with customer complaints in a professional manner
  • Ad-hoc tasks as assigned by the Team Leader
  • What are the right skills for this role?
  • Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and
  • Word.
  • Fluency in English and German
  • Good Sales and /or Customer Service Skills from previous job experience
  • Excellent communication skills – Written & Spoken in the required language
  • Ability to work in a fast-paced environment
  • Good Team Player with ability to build and maintain strong relationships
  • Word processing skills be able to type 25 WPM.

We offer various opportunities to those who are looking for stability and career growth. All employees are rewarded with incentives and bonuses throughout the year and they have the possibility to be part of a development program to broaden their careers.

Your benefits: How we go the extra mile.
  • Simply bring your great passion for customer service and we’ll give you a fun and engaging
  • role, a great compensation and benefits package, and terrific opportunities to grow within
  • our organization.
  • Role is being offered either on a full-time/part-time definite/indefinite basis
  • Training and development
  • Language allowance
  • Health insurance
  • Assistance in relocation if needed
  • Mobile schemes
  • Gym packages included
  • In-house canteen serving different healthy food
  • Monthly events
  • Free on-site parking
  • Staff discounts in over 50 business
  • Dress down Fridays
Apply Now