he Sales Officer is responsible for handling sales, customer on-boarding and document verification of a loan portfolio.
What will you do
Actively seek new sales by executing appointed strategies and instructions;
Adhering to the team’s sales targets and deadlines;
Collaborate with the Sales team members to constantly improve process efficiency and overall results;
Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures;
Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information;
Responding to any customer queries via email, SMS and phone;
Provide an excellent customer experience;
Work closely with other Bank departments, especially Payments and Collections, in order to ensure transparent and efficient interaction;
Ensure adherence to the Bank’s Code of Ethics and related policies;
Who are you?
You are an energetic, empathetic and positive individual. You have great communication skills with a results-driven approach and a passion for Sales.
Minimum Secondary education;
Able to read, write and speak fluent German and English;
Previous experience in similar role is preferred, but not a must;
Experience with customer database is a plus;
Team player with customer oriented mind-set;
Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel);
Able to follow oral and written instruction and to identify exceptions;
Attention to detail, initiative and high standard of work;
Willingness to learn and grow.
What do we offer
We are team workers and cross functional collaborators - we don't have boundaries when it comes to getting work done. There are lots of opportunities for you within in and outside your role. We invest in our people, not just with a great pay and benefits package and good coffee (and Friday beers), but in focusing on your growth and development - we encourage innovation and 'getting involved' - we celebrate success. We are an inclusive, multi-cultural and diverse company with many different nationalities represented.