German Customer Support

Location Malta
Job Type Permanent
Salary €26,000 pa
Reference 29234

What’s it all about? 

  • Customer support via Live Chat, email and telephone Communication is Key!  We communicate in a friendly and empathetic way at all times ensuring that we provide an experience which is second to none. 
  • Assisting Payments/Fraud or other departments where necessary We are a team and offer the opportunity to branch out and develop your skills and expertise in various areas of the industry. 
  • Integrating into a team and sharing responsibilities We are a vibrant evolving company always seeking champions who challenge their skillset and actively participate in improving their work environment. 

What’s the Job? 

  • Proactive problem solving

Understanding player’s needs, weigh and process the information provided to apply an appropriate problem solving processes in order to develop and implement a workable solution. 

  • Customer Service 

To anticipate, recognise and meet the needs of customers, taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships. 

  • Up Sell You take the initiative to contact players to promote our brand psychology and goals. 
  • Maintaining relationships You will ensure that all players receive an outstanding level of service. 
  • Process information and follow up You will actively communicate with relevant departments to provide a timely escalation process and follow up with pending issues to resolve appropriately. 

What do you bring to the table?

  • Previous experience in iGaming will be considered an asset Although not essential, it would be recommended that aspiring candidates have some iGaming experience or knowledge of the industry. 
  • Fluency in English and German Only fluent English and German speakers will be considered for this role. 
  • You work well as part of a team Teamwork is part and parcel of your daily work etiquette and should encourage your colleagues to show respect and gratitude for your efforts. 
  • You are diligent and possess a keen eye for detail You show a passion for your job and you are able to commit to performing your daily tasks in a manner which befits your position. 
  • You are charismatic and sociable You are charming with an open-minded approach and communicate in a friendly, professional manner. 
  • You are flexible and adaptable You demonstrate flexibility in accepting change and new ideas and adapt to the constant changing requirements that this work environments offers.
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