Finnish Native Customer Support

Location Malta
Job Type Permanent
Salary Attractive Remuneration
Reference 29988

Finnish Native Customer Support Specialist

The selected candidate will be required to work on a shift pattern which would include weekend and holidays however no night shift. Shifts will be based on a rota basis between 8:00 – 1:00.

The client is happy to relocate candidates, with current COVID pandemic, individuals can start remote and then move to Malta when situation settles.  

Responsibilities:

  • Handle customer queries through Live Chat and email; Account queries, Bonus inquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs.
  • Escalating to relevant departments and following up on the resolution
  • Assisting customers encountering issues with processing payments and KYC

Skills & Experience:

  • Native Finnish and fluent English language skills (written and spoken).
  • Customer support experienced - iGaming/Casino highly preferred.
  • Strong PC and internet skills
  • Strong attention to detail
  • Strong team player
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