Director of Sportsbook Operations

Location Chicago, United States of America, North America
Job Type Permanent
Salary Competitive
Reference 31457

About the Role:

Our client is seeking a Sportsbook Operations Director to join our Chicago team. This position will oversee operations for the product, trading and customer facing teams in real time and an integral part of the overall success of the sportsbook.

Responsibilities:

  • Manage a team that is crucial in the operational excellence of our sportsbook offering
  • Serve as the domain expert on our product, market, and competitors
  • Monitor key performance metrics and continue to find innovative ways to improve
  • Curate engaging content that consumers find relevant
  • Manage customer feedback and potential escalations to upper management
  • Stay well versed in industry news and emerging trends and be able to identify how these insights can be of benefit to the company
  • Ensure that our sportsbook proposition is of the highest quality, issues are understood and managed and moreover the attribution of issues is communicated to senior stakeholders, always putting the customer first
  • Be in charge of promoting the right events, product features and offers at the right time to the right customer

Skill Required:

  • 5+ years of related experience (preferably in the sports or gaming industry)
  • Basic understanding of sportsbook operations/component parts
  • Experience working cross-functionally with all levels of management, both internally and externally
  • Comfortable managing multiple projects simultaneously in a fast-paced environment
  • Results orientated and performance driven
  • Excellent team player with strong interpersonal skills
  • Highly detailed and solution oriented
  • Passion for sports and gaming

Perks & Benefits:

  • Highly competitive compensation based on experience and market standards
  • Robust benefit package including health / dental / vision coverage sponsored up to 100% for employees, 401k, life insurance, and commuter benefits
  • Health and wellness initiatives including discounts on gym memberships
  • Unlimited PTO days and regular company-wide activities

 

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