Customer Support Agent - French & Dutch
Are you a driven and passionate individual with great communication skills, with an interest in Sports Book? If so, we are looking for a superb Customer Service Agent to join our team in Malta and strengthen our relationship with our ever growing customer community in Belgium.
This is an enticing role whereby you will be responsible for the daily management of our French & Flemish/Dutch speaking customer base.
WHAT WILL YOU BE DOING:
- Assisting our French speaking customers with any queries they may have, however you may be required to help out with both Dutch and English support.
- Communicate with our customers via online chat, email and telephone.
- Deliver an attentive and comprehensive service to our customers based on or Sports book product, account problems and first line support.
- Ensure high quality service for our customers, including troubleshooting and escalation of issues as per our internal processes and procedures
- Be our first line of defense against irresponsible and problem gambling.
- Meet quarterly qualitative and quantitative target
WHO ARE YOU:
- Naively fluent in French. Business proficiency in Dutch and English
- Relevant experience and/or knowledge in the Sports Betting and gaming world is a plus.
- Similar work experience in customer service for an online business.
- Is able to understand and fulfill the needs of a customer.
- Team player and not afraid to work on their own.
- Can work to targets, good organizational and communication skills.