Customer Success Manager

Location
Job Type Permanent
Salary $70,000
Reference 32822

A top Advertising agency that specializes in providing Out-of Home (OOH) advertising solutions to their vendors. Working with various, large scale, vendors such as Nike, Blue Apron, Lyft, Kate Spade, AMC, etc.

They are looking to bring on a Customer Success Manager to help manage accounts that have already been set in place. The CSM's goal is to drive utilization of the platform and to increase vendor trust and delight in our tools. The CSM is the first line of support for any request coming from the Vendor and likewise, the CSM supports the media team

Job Duties

  • Lead onboarding and integration activities and training.
  • Manage customization efforts required for client success.
  • Informs the Media team about new capabilities and opportunities that are coming from the Vendor.
  • Perform platform training and product demos for the Vendor’s team during the onboarding process.
  • Be responsible for getting accurate data from the media owner regarding the inventory and prices and make sure that this information is up-to-date.
  • Collaborates with the tech team and media team to resolve any issue with the Vendor.
  • Be the first to respond to any incoming request from new and existing clients.
  • Consolidate feedback from clients for a product, engineering bug fixes, and enhancements.
  • Handles other duties as assigned.

Interpersonal Skills

  • Shows good knowledge of the OOH industry and key players.
  • Expresses ideas and thoughts well verbally and in written form.
  • Selects and uses appropriate communication methods and varies communication styles to meet needs.
  • Exhibits good listening and comprehension.
  • Well organized and has skills keeping projects delivering on time.
  • Balances team and individual responsibilities and contributes to a positive team spirit.
  • Adapts to changing priorities and finds workarounds for delays or unexpected events.
  • Writes clearly and informatively.
  • Demonstrates original thinking and creativity.

Education & Experience

Bachelor's degree (B.A. or B.S.) from four-year college or university or equivalent practical experience; 5+ years of working in the OOH industry either on the buy-side or sell-side, though working experience on the Vendors side would be preferred. Knowledge of programmatic DOOH buying models and industry standards. Knowledge of multiple functional areas such as customer support, sales, finance or marketing.

Language Skills

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Computer Skills

Most required work is almost exclusively on the computer, but the computer is not itself the focus of the position. Must be adept at using various applications including database, spreadsheet, report writing, project management, word processing, presentation creation/editing. Can communicate by email and use scheduling software.

Please apply with your resume if you think you would be a good fit for the position or you can also send your resume directly to Dennis DeNeui at dennis.deneui@pentasia.com

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