Customer Service Representative- Online Gambling

Location Atlantic City, NJ
Job Type Permanent
Salary Competitive
Reference 30666

Summary:

One of the top-rated online casino and sports gambling companies is looking for a Customer Service Representative to join their team! Call center experience, the ability to work any day, any shift is a must. If you are interested in starting a career in the online gaming industry this is a great opportunity!

 

Requirements:

1-3 years of customer service experience in a 24/7 call center

Ability to successfully multitask

Capable of working phone, email, and live chat with customers

Proficiency in Microsoft Office: Word and Excel

Solid experience and a thorough understanding of sports and sports wagering

Fast acting troubleshooting and analytical skills required

Must be able to obtain a Casino Employee gaming license based on jurisdiction

Bachelor's Degree preferred

 

Responsibilities:

Frontline support for addressing questions, issues, and complaints submitted by end user patrons via Live Chat, Email and Phone.

Consistently deliver positive, courteous, and professional guest service in all interactions

Assist with technical inquiries regarding Geo Location, Device Compatibility, and the like

Help with financial transactions including deposits and withdrawals

Perform outbound communications including sales and conversations

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