One of the top-rated online casino and sports gambling companies is looking for a Customer Service Representative to join their team! Call center experience, the ability to work any day, any shift is a must. If you are interested in starting a career in the online gaming industry this is a great opportunity!
1-3 years of customer service experience in a 24/7 call center
Ability to successfully multitask
Capable of working phone, email, and live chat with customers
Proficiency in Microsoft Office: Word and Excel
Solid experience and a thorough understanding of sports and sports wagering
Fast acting troubleshooting and analytical skills required
Must be able to obtain a Casino Employee gaming license based on jurisdiction
Bachelor's Degree preferred
Frontline support for addressing questions, issues, and complaints submitted by end user patrons via Live Chat, Email and Phone.
Consistently deliver positive, courteous, and professional guest service in all interactions
Assist with technical inquiries regarding Geo Location, Device Compatibility, and the like
Help with financial transactions including deposits and withdrawals
Perform outbound communications including sales and conversations