Customer Service Representative- Online Gambling

Location Pennsylvania - Remote
Job Type Permanent
Salary Competitive
Reference 30665

Summary:

One of the top-rated online casino and sports gambling companies is looking for a Customer Service Representative to join their team! This person will work remotely out of the state of Pennsylvania. A self-motivated multitasker with call center experience would be great for this position.

 

Requirements:

  • 3+ years of customer service experience in a call center
  • Ability to successfully multitask
  • Capable of working phone, email, and live chat with customers
  • Proficiency in Microsoft Office: Word and Excel
  • Solid experience and a thorough understanding of sports and sports wagering
  • Fast acting troubleshooting and analytical skills required
  • Must be able to obtain a Casino Employee gaming license based on jurisdiction
  • Bachelor's Degree preferred

 

Responsibilities:

  • Frontline support for addressing questions, issues, and complaints submitted by end user patrons via Live Chat, Email and Phone.
  • Consistently deliver positive, courteous, and professional guest service in all interactions
  • Assist with technical inquiries regarding Geo Location, Device Compatibility, and the like
  • Help with financial transactions including deposits and withdrawals
  • Perform outbound communications including sales and conversations
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