iGaming client looking for a Customer Experience Manager Responsibilities: Develop and implement strategies for VIP acquisition, retention, and reactivation. Manage and lead a team of 8 agents handling both VIP and regular customers. Anticipate VIP needs and identify new opportunities to enhance the customer experience and encourage loyalty. Resolve escalated issues/queries for VIPs and proactively offer advice. Build and maintain strong relationships with VIP players through regular communication via email, telephone, SMS, and WhatsApp. Provide accurate reporting on a weekly and monthly basis. Requirements: 5 years of proven managerial experience at a senior level in the Turkish betting market Extensive experience and understanding of online gaming marketing Highly creative with a visionary approach to VIP management Strong communication and negotiation skills Ability to work in a high-pressure and dynamic environment Professional approach to work and a real passion for delivering excellent customer service