Customer Experience Manager

Location Enfield
Job Type Permanent
Salary £30k to £40k
Reference 34217

iGaming client looking for a Customer Experience Manager



  • Develop and implement strategies for VIP acquisition, retention, and reactivation.
  • Manage and lead a team of 8 agents handling both VIP and regular customers.
  • Anticipate VIP needs and identify new opportunities to enhance the customer experience and encourage loyalty.
  • Resolve escalated issues/queries for VIPs and proactively offer advice.
  • Build and maintain strong relationships with VIP players through regular communication via email, telephone, SMS, and WhatsApp.
  • Provide accurate reporting on a weekly and monthly basis.



  • 5 years of proven managerial experience at a senior level in the Turkish betting market
  • Extensive experience and understanding of online gaming marketing
  • Highly creative with a visionary approach to VIP management
  • Strong communication and negotiation skills
  • Ability to work in a high-pressure and dynamic environment
  • Professional approach to work and a real passion for delivering excellent customer service
Apply Now