Customer Engagement Associate

Job Type Permanent
Reference 31904

Customer Engagements Executive – Canada, Remote

A fast-growing iGaming operator seeks a Customer Engagement Executive who will assist Customer Service Agents, to resolve any questions or doubts with their ability to speak both French and English

About this opportunity

The company are offering a competitive salary, with the opportunity to work alongside industry veterans, this allows you to grow with them and hit the peak in your career. The Company’s mission is to conquer the Canadian market, with your ability to settle any queries and follow up customer issues quickly will help them to grow even faster

You will be faced with handling multiple tasks at any one time, you will coordinate with other agents to translate between English and French. You will report to the Customer Engagement manager to ensure you are resolving any customer issues quick whilst being effective.

We are looking for a self-driven candidate, who can work both individually and, in a team, while still handling any task to the highest standard. The right candidate will operate efficiently in fasted based, goal driven environment.

You will be tasked with following up with casino and sportsbook providers, regarding customer issues, provide continuous training to other customer service agents and provide weekly updates to the Customer Engagement Manager.

Required skills and experience

  • You will have a passion for Sports Betting and Casino games.
  • Bilingual in both French and English (Speaking and Writing).
  • 1 year previous experience working in customer service.

Interested? Next steps…

The online Gambling industry is growing massively and the competition for work is hitting its peak. If you are wanting to work with a team full of industry veterans, apply now and I will be in touch to give you a helping hand - let me, help you take your career to the next level.



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