Customer Analytics Manager - Malta - iGaming

Location Sliema, Malta, Europe
Job Type Permanent
Salary VERY COMPETITIVE
Reference 31475

Our client, a well-known brand in the online gambling and sports betting industry, are currently looking to hire a Customer Analytics Manager.

The ideal candidate will take the lead of the client’s analyst team and will oversee all customer-related Analytical support for CRM, VIP, as well as other customer-centric departments. You will partner with the business to give visibility to the client’s activities, identify opportunities & risks and contribute to revenue optimization.

 

Role:

  • Create objectives for the Analytics Team and provide updated roadmaps in order to give visibility to key stakeholders and ensure actionable deliveries are aligned with business goals
  • Put in place the right forums with Sr. stakeholders of your supported area to review progress vs plan and review priorities
  • Inspire business stakeholders in making more data-driven decisions as well as providing frameworks to measure success. Develop a test & learn environment across the Business
  • Establish relevant KPIs and operational metrics to empower business to track their success and facilitate their operations
  • Act as a data evangelist in your supported area by promoting data and tools usage
  • Contribute to the development of BI products: dashboard, self-service tool. Assess data needs and offer adequate solutions
  • Develop ROI analysis of department activities & deliver actionable recommendations on how to optimize investments and efforts

 

Skills & Qualifications:

  • At least 3 years of experience in a similar role with team lead experience
  • igaming experience required
  • Advanced Excel & SQL skills
  • Tableau or QlikView experience is a plus
  • Understanding of business financials, ROI & profitability
  • Ability to present complex information in layman terms with clear recommendations
  • Support business providing actionable insights and track change ROI
  • Strong customer focus mentality with strong communication skills

 

Next steps: Apply with your CV and we will contact you soon!

Apply Now