Customer Analytics Manager - Malta

Job Type Permanent
Salary Competitive pay + Benefits
Reference 31766

One of the leading Online Casinos in the industry is looking for a Customer Analytics Manager to lead the analyst team and oversee all customer-related Analytical support for CRM, VIP, as well as other customer-centric departments.

In this role you will work across functions to ensure the data assets are leveraged and you will build year plans and provide a roadmap of the department deliverables, with a strong focus on delivering data analysis and actionable insights. This is a high-profile role with opportunities to run projects with high visibility within the company.

Main responsibilities:

  • Act as a liaison between cross-functional teams and participate in resolving Business Intelligence service requests. Become the POC for all reporting for AML, compliance, legal.
  • Ensure business requirements are clearly stated and documented.
  • Take an active lead in ensuring that reporting needs are met. Manage with the Head of BI the prioritization and backlog of requests.
  • Identify scope for automation. Collaborate with our Data Engineering team if/when needed on the product ionisation of queries.
  • Provide data analysis for stakeholder readiness activities and data integration activities.

Ideal candidate has …

  • 2+ years of experience in Microsoft BI, with a focus on SSRS.
  • Interest in cloud-based solutions such as AWS (preferred), Azure, beneficial.
  • Very Strong SQL - T/SQL. Able to write well-performing queries.
  • Knowledge of Microsoft Reporting Services.
  • Strong knowledge of Excel and Power BI
  • Understanding of gaming operation is required
  • Track record in customer management

Competitive Pay + Benefits

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