CRM Executive (Portuguese speaker) - Madrid
Growing Online Gaming business is looking for a CRM Executive (Portuguese speaker) for their Madrid offices, who will be challenged to achieve the greatest customer loyalty, making them remain active customers for as long as possible. Under the supervision of the Retention and CRM Manager, you will be directly involved in the coordination and execution of the campaigns carried out within the CRM department.
About this Opportunity
Reporting to the Malta Country Manager (hierarchically) and also reporting to the CRM Manager (functionally).
You will be challenged to:
- Analyzing different type of customers, grouping them and segmenting them into different categories, executing the promotional and loyalty campaigns for the defined customer segments.
- Monitoring competitors’ campaigns, learning from them and reacting to them so that the customer is not tempted to change.
- Identify and implement the required improvements in campaigns, propose the necessary changes to differentiate ourselves in the market.
- Prepare reports on campaigns results that have been carried out and propose corrective measures if necessary.
You will need to inform and report on the activity and plans you are involved in periodic meetings and report it all to the Head of CRM.
What you need:
- Native or very fluent Portuguese.
- Fluency in English.
- 1-2 years digital Marketing/SEM.
- Experience within the Gaming/Gambling sector.
- Expertise in the creation and implementations of promotional campaigns maximizing client engagement and retention.
- Management of CRM platforms.
- Pro-active and resolutive approach.
- Experience with Optimove would be a plus.
What we offer:
- Dynamic and flexible working environment.
- Great learning opportunities.
- International exposure.
- Offices in the beautiful and Sunny Madrid!
This sounds like you? Don’t miss out on this opportunity; it won’t be in the market for long! Apply ASAP and I will contact you if appropriate. Good luck!