Chatbot Engineer

Location Kuala Lumpur
Job Type Permanent
Salary Dependent on Experience
Reference 29519

From conversational design to final output, we are looking for someone who will be responsible for developing technical solutions for the company’s automation initiatives. We are seeking a passionate developer with a core understanding of both customer service and development best practices.

Responsibilities:

  • Prepare Chatbot storyboards, user/process flows to effectively communicate interaction and design ideas.
  • Research, recommend, and propose solutions to improve the way we handle interactions.
  • Architect clear, natural conversation flows with compelling, understandable copy to improve the simplicity, helpfulness, and ease of use of our Chatbot.
  • Collaborate with other content specialists, office leadership, and the technical developers to ensure the strongest product possible.
  • Keep abreast of the latest Chatbot trends, techniques, and technologies.
  • Analyze Chatbot and help desk interactions to identify content development needs.
  • Will be responsible for supporting and maintaining existing Chatbot application or developing a new conversational AI.

Qualifications:

  • Proven working experience in software development
  • Experience in API Management Solutions, with third-party libraries and APIs.
  • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
  • Strong foundation in enterprise application fundamentals such as data structures and object-oriented design is preferred.
  • Experience with creating regular expressions and creating scripts.
  • Understanding of frontend technologies such as HTML5, CSS3, JavaScript
  • Content strategy, UX design, writing, and/or conversational design experience.
  • Solid understanding of user experience design principles and interaction patterns.
  • Strong analytical skills.
  • Ideally, you have 1-2 years of professional development experience designing and developing Chatbots for various channels (web, Facebook messenger, SMS etc.) using bot platforms or raw code.
  • You must have strong organizational skills combined with a professional work ethic – you will have direct Accountability for your success and success of our technologies.
  • Excellent time management skills, ability to multi-task and to remain focused while working both independently and as part of a team.
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