B2B Account Manager (Remote)

Location Malta
Job Type Permanent
Salary Attractive
Reference 29233

Key Responsibilities & Accountabilities

  • Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products.
  • Contacting clients regularly through phone, email, Skype and face-to-face
  • Monitor individual customer performance and ensure that marketing commitments are being adhered to.
  • Handle customers’ day to day queries, requests and issues.
  • Use data and reports to analyse client activity
  • Acquire knowledge of customers and build profiles including target markets and trends.
  • Maintain and develop client contacts, through structured account management and plans.
  • Update and record data and management information in an accurate and timely manner.

Requirements:

Experience working in online gaming is a MUST

  • Experience of working in a high profile customer focused environment
  • Excellent communication and interpersonal skills.
  • Strong relationship building skills, and the ability to build trust.
  • Great organization, planning and prioritization skills, with strong attention to detail.
  • Commitment to providing world-class service to valuable customers.
  • Strong command of written and spoken English
  • Confident communicator on the phone
  • Able to work on own initiative and be self-motivated.
  • Computer literacy in the use of spreadsheets, word processing, on-line systems and remote communications.
  • Be presentable and willing to travel.
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