Company Description
Our client is a leading provider and one of the first companies to provide slot games in Asia. They have been a true pioneer in driving the Asian market with their exciting and extensive variety of games.This role is to be based in Manila, Philippines.
Job Description
Due to continued growth within the business, the position as an Account Manager to join our team. This role will put you in front of their key clients where you would be responsible for successfully developing, maintaining and expanding all key account management activities whilst also being an intermediary between the operation and clients to ensure the timely and successful delivery of our products and solutions accordingly.
Responsibilities:
- Liaise with in-house resources and operators to undertake promotional fulfilment and analysis of campaigns and marketing initiatives
- Keep close track on the performance of promotional campaigns to identify problems or issues that may arise
- Work closely with the Marketing to optimize the strategy and ensure KPI targets are met
- Represent the entire range of the company’s products
- Distribute and present information to customers about upcoming game releases and opportunities
- Establish and maintain effective key account relationships
- Act as intermediary between internal departments and clients
- Act as escalation point for customers for any issues, and drive resolution action
- Provide root-cause analysis, drive continuous improvement and execution of solutions
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis
- Ensure the timely and successful delivery of our solutions according to customers’ needs and objectives.
Qualifications
- Experience in online or land-based casino is essential
- Fluent professional English and Mandarin is essential
- Self-motivated and ability to exercise independent judgement
- Excellent planning and organizational skills
- Strong drive for results
- Willingness to travel