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Position: VIP Manager – Swedish Market Location: Malta | Work model: Hybrid Relocation is not provided. Responsibilities:   Build and maintain strong, long-term relationships with VIP players to drive engagement, satisfaction, and retention. Proactively manage a portfolio of high-value accounts, providing tailored offers, personalized experiences, and first-class support. Analyze player behavior and data to identify potential VIPs, upgrade opportunities, and at-risk customers. Collaborate with CRM, marketing, product, payments, and customer support teams to deliver seamless player experiences. Monitor player activity to ensure timely intervention in cases of churn risk or changes in play behavior. Support payment processes for VIPs, ensuring smooth transactions and resolving any issues quickly. Maintain strong awareness of competitor offerings and market trends to refine VIP strategy. Ensure all interactions align with responsible gaming, AML, and regulatory frameworks. Provide detailed performance reports, KPIs, and insights to management on VIP performance and revenue contribution. Ongoing Reactivation of inactive players by various communication ways.   Requirements: Based in Malta. Minimum 2+ years of experience in VIP management, account management, or relationship management within iGaming. Experience in the Swedish Market. ???????Strong knowledge of online casino and/or sportsbook products and player behaviors. Excellent communication, negotiation, and interpersonal skills, with a customer-first mindset. Data-driven mindset with strong analytical and reporting skills. High level of professionalism, discretion, and ability to work in a fast-paced environment with flexible working hours. Fluency in English & Swedish is required. Knowledge of the German Language is considered an asset.   If you have experience in iGaming and specifically as a VIP Manager with focus on the Swedish market, you are fluent both in Swedish and English and looking for your next challenge, then Apply now or email me directly at: chrysavgi.patera@pentasia.com

Position: Country Manager Sweden Location: Malta | Work model: Hybrid Relocation is not provided. Responsibilities: Define and execute the marketing and growth strategy for the regulated Swedish market Develop and manage campaigns for customer acquisition and activation in compliance with local regulatory requirements Optimize the channel mix to maximize reach, efficiency, and ROI Collaborate closely with Marketing and CRM teams to strengthen market positioning Analyze campaign performance, customer behavior, and market trends, deriving actionable insights Monitor key KPIs (e.g., acquisition, conversion, retention) and drive continuous improvement Manage and develop external partners (e.g., affiliates, agencies) Identify growth opportunities and optimization potential within the Swedish market Requirements: Several years of experience in the iGaming industry with a strong focus on marketing Solid understanding of customer acquisition and retention strategies Experience across key marketing channels (affiliate, paid media, social) Good knowledge of the Swedish market and its regulatory framework is a strong advantage Strong analytical mindset with a data-driven approach Proven experience in KPI management and campaign performance optimization Fluent in Swedish and English Knowledge of the German Language is considered an asset. Based in Malta If you have experience in iGaming with focus on the Swedish market, you are fluent both in Swedish and English and looking for your next challenge, then Apply now or email me directly at: chrysavgi.patera@pentasia.com

Dutch Customer Service Agent Location: Malta(Hybrid) Salary: €28,000 per year   About the Role Join a leading online casino team as a Dutch Customer Service Agent, where you’ll support players and deliver a great customer experience. You’ll handle queries across multiple channels and help ensure a smooth and enjoyable player journey. No iGaming experience is needed, full training is provided.   Responsibilities Support customers via chat, phone, and email in Dutch Resolve issues, handle disputes, and escalate when needed Assist players with technical questions and troubleshooting Explain game rules, features, and promotions Collaborate with internal teams to ensure a seamless experience Stay up to date with products, promotions, and industry updates   What We’re Looking For Native-level Dutch and strong English skills Willingness to work shifts, including weekends Strong communication and customer service skills Professional, empathetic, and player-focused mindset Ability to multitask in a fast-paced environment   What’s On Offer Competitive salary (€28,000 + night shift allowance) 5% monthly pension contribution to be paid with salary €1,000 annual wellness allowance Relocation support Hybrid working (after probation) + remote work abroad option Birthday leave + additional anniversary leave Training, career growth, and a supportive team environment Team events, Friday drinks, and free parking

Risk and Fraud Analyst Location: Malta Salary: €38,000 Schedule: Monday to Friday (occasional weekend support)   Overview We are looking for a Risk and Fraud Analyst to join a fast-paced B2C iGaming environment. This role focuses on real-time monitoring of player activity, identifying suspicious behaviour, and preventing bonus abuse and multi-accounting rather than deep payment investigations or banking-style fraud work.   You will work closely with Customer Support and Risk to review accounts, apply restrictions where needed, and make quick, practical decisions that protect the platform while maintaining a smooth player experience.   Key Responsibilities Monitor player activity across the casino and sportsbook to identify irregular patterns, bonus abuse, multi-accounting, and affiliate fraud Conduct KYC checks and follow up on verification requirements in line with market standards Apply account limits, restrictions, and closures based on risk indicators Review deposits and withdrawals from a risk perspective, escalating only where necessary (this is not a payments operations role) Analyse gameplay behaviour such as betting patterns, frequency, and game usage to detect manipulation or advantage play Respond to live alerts and operational risk triggers in a timely manner Collaborate daily with Customer Support on account reviews and transaction queries Maintain clear internal records of actions taken and support ongoing risk reporting   An ideal candidate brings Multiple years of experience in Customer Support within iGaming, with hands-on exposure to fraud/risk tasks Strong understanding of bonus abuse, multi-accounting, and player behaviour analysis Comfortable working at a pace, handling volume, and making quick account-level decisions Experience in smaller or mid-sized operators is preferred Practical KYC knowledge and familiarity with common fraud tools Fluent English required; French and Portuguese are a plus Strong Excel and general data handling skills   Nice to Have Exposure to both casino and sportsbook environments Experience with affiliate fraud or gameplay-specific abuse cases (e.g. advantage play patterns)

In-House Counsel (Legal & Compliance) Hybrid - Full Time Location - Romania or Malta  This role provides end-to-end legal and compliance support across a multinational iGaming group. Reporting to the Chief Legal & Compliance Officer, the role acts as a key legal advisor to internal teams. Key responsibilities: Legal support: Provide day-to-day legal advice on commercial, corporate, operational, and regulatory matters. Draft, review, and negotiate a wide range of contracts  Support corporate governance, internal structuring, and legal documentation. Advise on areas such as gaming law, AML/CFT, data protection, IP, tax, IT, employment, and commercial law. Manage intellectual property (e.g., trademarks and enforcement actions). Conduct legal research and track regulatory changes across jurisdictions. Compliance support: Advise on compliance matters including gaming, AML/CFT, consumer protection, and competition law. Help develop and maintain compliance frameworks, policies, and risk registers. Manage licensing, certifications, audits, and regulatory submissions across jurisdictions. Monitor regulatory changes and support remediation actions. Contribute to training and compliance awareness across the business. Requirements: At least 5 years’ in-house legal experience, ideally in iGaming (B2B preferred) or a regulated industry. Strong expertise in gaming, commercial, corporate, employment, IT, AML/CFT, and IP law. Skilled in contract negotiation and handling regulatory/audit processes. Strong English communication skills and proficiency with tools like Jira, Google Suite, MS Office, and AI tools. Detail-oriented, proactive, business-focused, and willing to travel occasionally.

In-House Counsel (Legal & Compliance) Hybrid - Full Time Location - Romania or Malta  This role provides end-to-end legal and compliance support across a multinational iGaming group. Reporting to the Chief Legal & Compliance Officer, the role acts as a key legal advisor to internal teams. Key responsibilities: Legal support: Provide day-to-day legal advice on commercial, corporate, operational, and regulatory matters. Draft, review, and negotiate a wide range of contracts  Support corporate governance, internal structuring, and legal documentation. Advise on areas such as gaming law, AML/CFT, data protection, IP, tax, IT, employment, and commercial law. Manage intellectual property (e.g., trademarks and enforcement actions). Conduct legal research and track regulatory changes across jurisdictions. Compliance support: Advise on compliance matters including gaming, AML/CFT, consumer protection, and competition law. Help develop and maintain compliance frameworks, policies, and risk registers. Manage licensing, certifications, audits, and regulatory submissions across jurisdictions. Monitor regulatory changes and support remediation actions. Contribute to training and compliance awareness across the business. Requirements: At least 5 years’ in-house legal experience, ideally in iGaming (B2B preferred) or a regulated industry. Strong expertise in gaming, commercial, corporate, employment, IT, AML/CFT, and IP law. Skilled in contract negotiation and handling regulatory/audit processes. Strong English communication skills and proficiency with tools like Jira, Google Suite, MS Office, and AI tools. Detail-oriented, proactive, business-focused, and willing to travel occasionally.

Senior Customer Support Specialist (Finnish Speaking)   Form part of a fast-growing international iGaming business Step into a senior, leadership-track CS role with real impact   Location: Malta (St. Julian’s) - Relocation Provided. Workplace: Hybrid Salary: Up to €30k + Bonus   Your Role: Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements Support fraud detection and account monitoring through detailed customer and transaction reviews Act as a senior presence within the team, stepping in during peak periods or critical situations Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience Take ownership of specific markets, features, or workflows, becoming a go-to person within the team   What You Bring: 2+ years of experience in online customer support within iGaming or a similar fast-paced environment Strong understanding of KYC, payments, and customer risk/fraud fundamentals High emotional intelligence with a natural leadership mindset Data-driven approach with awareness of how performance impacts wider business outcomes Fluent English and Finnish Ability to multitask, prioritise, and perform under pressure Comfortable working shifts, including potential night shifts Interest in sports and/or casino products is a plus Curiosity around tools and technology (including AI) to improve efficiency   What’s in It for You? Salary up to €30K + Bonus Quarterly team events and weekly company socials Hybrid work setup with home-office allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage

Senior Customer Support Specialist (Swedish Speaking)   Form part of a fast-growing international iGaming business Step into a senior, leadership-track CS role with real impact   Location: Malta (St. Julian’s) - Workplace: Hybrid Salary: Up to €30k + Bonus + Relocation to Malta package   Your Role: Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements Support fraud detection and account monitoring through detailed customer and transaction reviews Act as a senior presence within the team, stepping in during peak periods or critical situations Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience Take ownership of specific markets, features, or workflows, becoming a go-to person within the team   What You Bring: 2+ years of experience in online customer support within iGaming or a similar fast-paced environment Strong understanding of KYC, payments, and customer risk/fraud fundamentals High emotional intelligence with a natural leadership mindset Data-driven approach with awareness of how performance impacts wider business outcomes Fluent English and Swedish Ability to multitask, prioritise, and perform under pressure Comfortable working shifts, including potential night shifts Interest in sports and/or casino products is a plus Curiosity around tools and technology (including AI) to improve efficiency   What’s in It for You? Salary up to €30K + Bonus Quarterly team events and weekly company socials Hybrid work setup with home-office allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage

Risk & Fraud Analyst (Night Shift | Remote Europe)   Location: Remote (Europe) Schedule: Night shifts only (UTC-based) Salary: Up to €45,000 DOE (with a B2B) Industry: Crypto Casino / iGaming   Overview We’re looking for a Risk & Fraud Analyst to join a fast-moving crypto casino environment, focused on protecting the platform through real-time monitoring, player behaviour analysis, and fraud prevention. This is a hands-on, night shift role, suited to someone comfortable working at pace, making quick decisions, and operating across both crypto transactions and casino activity.   Your Role Monitor player activity, transactions (crypto & fiat), and gameplay in real time to detect suspicious behaviour Investigate fraud risks including bonus abuse, multi-accounting, and irregular wagering patterns Review and approve withdrawals while ensuring proper risk checks and controls Analyse casino performance and player trends to identify anomalies or exploitation Conduct account-level investigations, including cross-checking linked profiles and behaviours Work closely with internal teams (support, product, compliance) to resolve issues and improve controls Manage alerts, flags, and escalations efficiently, ensuring timely action Contribute to ongoing improvements in fraud detection processes and risk strategy   Mandatory Requirements (Must-Have) 1+ year experience working with blockchain / cryptocurrencies, with clear understanding of different networks and transaction flows 1+ year experience with online casino products, including games (slots, live casino, etc.) and mechanics such as bonuses, promotions, and tournaments 2+ years working with data analysis tools (SQL, advanced Excel, Tableau or similar) and handling large datasets Ability to work night shifts (UTC) Hands-on experience with KYC/KYT and fraud detection tools in a day-to-day operational setting Strong written and verbal communication skills, comfortable working cross-functionally Able to work independently, make decisions quickly, and operate in a process-driven environment   What’s in It for You Salary up to €45K DOE Fully remote across Europe Dedicated night shift role Work at the intersection of crypto and iGaming Opportunity to grow in a fast-evolving environment

Compliance Support Officer    Malta | Hybrid | Upt to €35k plus performance bonus   We’re working with a professional services environment looking to add a Compliance Support Officer to their growing team. This is a great opportunity for someone with early compliance experience who wants to deepen their exposure across regulatory, AML, and client oversight activities.   Your Role Support the Compliance function across a broad range of regulatory and internal activities, including:   Assisting with ongoing compliance across AML/CFT, data protection, sanctions, and corporate services regulations Supporting client onboarding and acceptance processes, including KYC/CDD reviews, risk assessments, and source of funds/wealth checks Contributing to ongoing monitoring and periodic reviews of client structures to ensure continued compliance Helping plan, track, and document compliance reviews, testing, and internal activities Monitoring follow-ups from internal reviews and identifying potential risks or gaps Keeping up to date with regulatory changes and supporting internal communication of key updates Assisting with preparation of internal reports, regulatory submissions, and compliance documentation Maintaining compliance registers, records, and internal systems Supporting policy updates, internal controls, and compliance frameworks Providing day-to-day guidance to internal teams on compliance-related matters   What You Bring 2+ years’ experience in compliance, AML, risk, or regulatory roles Background within corporate services, financial services, or professional services is preferred Understanding of AML/CFT frameworks and general regulatory requirements Strong analytical mindset with attention to detail Ability to manage multiple tasks and work independently Clear communication skills in English, and Maltese preferred   What’s in It for You Salary up to €35k+ performance bonus Hybrid working & flexible hours Health insurance & wellness allowance Study support & ongoing training Team events and a supportive, collaborative environment