The Customer Support Representative plays a key role in ensuring a seamless and positive experience for users of the company’s sports betting and casino platform. This position requires strong communication skills, empathy, and problem-solving ability to resolve customer inquiries efficiently. Working on a 24/7 rotating roster, the role supports players in both Portuguese and English, providing professional service and contributing to the continuous improvement of the customer experience. Main Responsibilities: Respond promptly and professionally to customer inquiries via live chat. Resolve issues and complaints, offering appropriate solutions and following up to ensure customer satisfaction. Communicate fluently in both Portuguese and English to assist a diverse customer base. Maintain accurate customer records and liaise with internal teams when escalation is needed. Stay up-todate with company products, promotions, and policies to provide accurate information. Provide feedback and suggestions to improve processes and enhance customer experience. Collaborate with other operational teams to ensure customer needs are met. Work Experience and Skills: Excellent written and verbal communication skills in both Portuguese and English. Prior experience in a customer service role (online, phone-based, or face-to-face). Availability to work on a 24/7 rotating roster. Ability to remain calm and efficient in a fast-paced environment. Desirable Qualifications: Familiarity with the crypto and online betting industry. Previous experience in sports betting or online casino. Experience working with tools such as Slack and G-Suite. Personal Qualities and Behavioural Traits: Strong customer focus with a solution-oriented mindset. Ability to multitask and handle multiple inquiries simultaneously. Self-motivated and capable of working independently without close supervision. Excellent problem-solving skills and resilience under pressure. Strong initiative and proactive approach to improving customer experience. Collaborative team player, willing to share knowledge and support colleagues. The Customer Support Representative will work closely with: Team Leads and Senior Support staff. Payments providers and the internal payments coordination team. Other operational departments such as KYC, Marketing, Affiliates, Tech Support, and VIP.

Sports Data Entry Contractor – Get Paid to Attend NFL or MLB Games or College Football Games  Location: Nashville Contract Type: Independent Contractor  Compensation: Free game ticket + $100 per game  Industry: Sports Data & Analytics  Love sports? Want to get paid to attend live NFL or MLB games?  We’re seeking detail-oriented, tech-savvy individuals with a deep understanding of football or baseball to join our real-time data collection team. This is a unique opportunity to contribute to cutting-edge analytics while enjoying the thrill of live professional sports.  Complete the questionnaire here to start: https://forms.gle/WJFj6UiedamiYLdL9 Role Overview:  As a Sports Data Entry Contractor, you’ll attend games in person and use a proprietary iPhone app to input real-time data as the action unfolds. Your insights will help power live analytics and betting models used across the industry.  Must have Requirements:  - Minimum hardware requirement of iPhone 12 but iPhone 14+ preferred  - Strong knowledge of Football or Baseball, including how plays impact win probability  - Fast and accurate data entry skills  - Ability to stay focused and process gameplay quickly in a live environment  What’s in It for You:  - Free entry to NFL or MLB games  - Flexible, performance-based scheduling - top performers are invited to more games  - Be part of a growing network of sports data professionals  This is a skill-based role. Accuracy and speed are key to continued opportunities.  If you’re passionate about sports and thrive in high-paced environments, we’d love to hear from you.  Apply now via Pentasia.com and start getting paid to be where the action is.

Sports Data Entry Contractor – Get Paid to Attend NFL or MLB Games or College Football Games  Location: Jacksonville Contract Type: Independent Contractor  Compensation: Free game ticket + $100 per game  Industry: Sports Data & Analytics  Love sports? Want to get paid to attend live NFL or MLB games?  We’re seeking detail-oriented, tech-savvy individuals with a deep understanding of football or baseball to join our real-time data collection team. This is a unique opportunity to contribute to cutting-edge analytics while enjoying the thrill of live professional sports.  Complete the questionnaire here to start: https://forms.gle/WJFj6UiedamiYLdL9 Role Overview:  As a Sports Data Entry Contractor, you’ll attend games in person and use a proprietary iPhone app to input real-time data as the action unfolds. Your insights will help power live analytics and betting models used across the industry.  Must have Requirements:  - Minimum hardware requirement of iPhone 12 but iPhone 14+ preferred  - Strong knowledge of Football or Baseball, including how plays impact win probability  - Fast and accurate data entry skills  - Ability to stay focused and process gameplay quickly in a live environment  What’s in It for You:  - Free entry to NFL or MLB games  - Flexible, performance-based scheduling - top performers are invited to more games  - Be part of a growing network of sports data professionals  This is a skill-based role. Accuracy and speed are key to continued opportunities.  If you’re passionate about sports and thrive in high-paced environments, we’d love to hear from you.  Apply now via Pentasia.com and start getting paid to be where the action is.