Swedish Outbound Sales AgentRef: 6681

Position: Swedish Outbound Sales Agent
Location: Stevenage or Malta
Salary: 18,000 GBP or 19,200 EUR + benefits
Reference: 6681

Description

Our client is one of the largest and most successful online betting companies in the UK. Having grown to be a multi-billion pound business with an established portfolio of online products, they are now seeking a talented Swedish Outbound Sales Agent to join their team based in Stevenage. 

The outbound team is part of the customer services department and provides an outbound telephone service to educate, validate and activate every player.  As the Sales Agent for Sweden, you will be responsible for speaking with Swedish customers to encourage the use of different products and services.

Responsibilities: 

• To manage proactive outbound calling to various customer segments
• Work to daily and weekly objectives and targets
• Ensure that more complex customer issues are followed up and resolved in a timely manner
• Provide first line support to customers
• Proactively develop customer relationships by maintaining contact at an appropriate level
• Contribute to the ongoing development and improvement of the customer experience
• First point of contact for most customers – must act as an ambassador for the company
• Updating Excel Worksheets and recording customer responses

Essential Requirements: 

• Must have some experience in a customer service/telesales role, ideally in a contact centre environment with high call volumes
• Worked to targets and objectives
• Experience of using Microsoft Word, Excel and the internet
• Must have a keen interest of sport and/or sports betting
• Excellent written and verbal communication skills both in English and Swedish
• Willingness to work flexible hours as the position will involve shift rotas and weekend work 

Back to listing